ActiveCampaign's category-defining Customer Experience Automation Platform (CXA) helps over 150,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 500+ pre-built automations that combine email marketing, marketing automation and CRM for powerful segmentation and personalization across social, email, messaging, chat and text. Over 100,000 of ActiveCampaign's customers use its 850+ integrations including Microsoft, Shopify, Square, Facebook, and Salesforce. ActiveCampaign scores higher in customer satisfaction than any other solution in Marketing Automation, CRM, and E-Commerce Personalization on G2.com and is the Top Rated Email Marketing Software on TrustRadius. Pricing starts at just $9/month. Start a free trial at ActiveCampaign.com.

As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. If this matches your goals and interests, we hope you consider joining our team!

As one of the fastest-growing SaaS companies, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 150,000 today to millions.

We are seeking a Product Operations Specialist to help us continue to build a foundation for excellence by reinforcing product strategy with metrics, infrastructure, business processes, best practices, budgeting, and reporting.

Partnering with the Senior Manager, Product Operations, in this role you will work across our Product Management team to ensure clear processes and timelines are maintained. Additionally, you will work to build out data-driven programs that help ensure our teams have all of the right tools and data to inform their product decisions.

What your day could consist of:

• Be a liaison between the Product Management team and our partners on success, sales, product marketing, support, design and engineering
• Leading launch readiness plans for our features that are coming to market and ensuring all internal stakeholders are enabled
• Implement value stream mapping to visualize the steps needed to take our product work from ideation to execution
• Refining our product build cycle process to ensure we are consistently delivering features to market
• Gather and synthesize both customer insights and usage data into visual formats for our internal stakeholders
• Ensure requirements are fully understood and that implementation plans match expectations
• Communicate with management, developers, product managers, product owners and support specialists on product issues; improve inter-team communications
• Establish mechanisms to measure and track program metrics, and execute improvements to the approach based on those measurements
• Provide regular status reporting, product roadmap updates, supporting the change management process, assisting with quarterly and annual planning

What is needed:

• Product and or Program Management, specifically with change management methodologies and tools
• Strong strategic aptitude; proven ability to define a winning strategy and roadmap - gaining buy-in from stakeholders at all levels
• Technical fluency; comfort understanding and discussing technology concepts, prioritization, trade-offs and new opportunities with technical team members
• Working knowledge of the software development lifecycle from requirements gathering to post-implementation customer support
• Strong verbal communication and ability to write compelling narratives
• Ability to be a systems thinker, attention to quality, and relationship and team building
• Working knowledge of data analysis and performance/operation metrics
• Ability to recognize, communicate and solve interdepartmental workflow issues

ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include our comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, tele-health and tele-mental health, and access to the Calm app for meditation), open paid time off, generous 401(k) matching with no vesting, a generous stipend to outfit your remote office, and a focus on career growth including access to personal and professional coaching. We take a proactive approach to diversity and inclusion and offer parental leave, career pathing, and support employees’ ongoing learning and development through Udemy and access to life coaches via Modern Health. We also offer cool swag.

ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.

Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members. 

Start with trust

Make the customer a hero

Cultivate inclusion & diversity

Iterate everything, always

Create WOW

Pursue growth with gratitude

Visit here to learn about perks and benefits at ActiveCampaign and see our values in action.

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