Product Operations Specialist (Ireland)

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Although Quora is now a "remote-first" company, employees for this position will need to perform their work from Ireland.

About Quora:

The vast majority of human knowledge is still not on the internet. Most of it is trapped in the form of experience in people's heads, or buried in books and papers that only experts can access. More than a billion people use the internet, yet only a tiny fraction contribute their knowledge to it. We want to democratize access to knowledge of all kinds — from politics to painting, cooking to coding, etymology to experiences — so if someone out there knows something, anyone else can learn it. Our mission is to share and grow the world's knowledge, and we're building a world-class team to help us achieve this mission.

About the Team:

The Product Operations team supports the company’s mission by acting as the voice of the Quora community and by developing and enforcing policies within the community. Our goal is to maintain the high quality of the content and community on the product as we scale across all 24 languages of Quora.
We are a small team where every member has a direct impact. We value agility and pragmatism in our day to day work, as well as flexibility and creativity in tackling the new challenges that arise as the product grows.

About the Role:

We are looking for a Product Operations Specialist to join our Product Operations team. You will review content, users, and Spaces and proactively raise issues to the team and support the development of systems that maintain quality at scale. You will work closely with other members of Product Operations as well as stakeholders and cross-functional partners within the company. As you grow in the role, you will have the opportunity to help create new review guidelines, conduct training, and take on other responsibilities.

Responsibilities:
  • Process and review accounts, user generated content, and Spaces that have been flagged for review of potentially sensitive or disturbing content to ensure there are no violations of policies
  • Consistently meet daily and weekly targets
  • Test out new content policies and workflows and provide feedback and suggestions for improving efficiency
Minimum Qualifications:
  • 1+ years of experience in content moderation as a content reviewer or quality specialist
  • Ability to periodically coordinate with US team members outside of standard EU working hours
  • Demonstrated ability to achieve moderation accuracy targets (95%+) and productivity targets regularly
  • Demonstrated ability to exercise sound judgment and make grey area decisions
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs
  • Proficient in Google Sheets and/or Excel; able to interpret charts and tables to draw patterns from data
  • Comfortable with sensitive content
Preferred Qualifications:
  • 2+ years of experience as a content moderation quality specialist, lead, or similar role
  • Very familiar with US & Internet culture
  • Active user of Quora and passionate about Quora's mission and goals


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

California Consumer Privacy Act (CCPA) disclosure


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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • TypescriptLanguages
    • ReactLibraries
    • RelayLibraries
    • HadoopFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • KafkaFrameworks
    • PrestoFrameworks
    • PyTorchFrameworks
    • HBaseDatabases
    • HiveDatabases
    • MemcachedDatabases
    • MySQLDatabases
    • RedisDatabases

What are Quora Perks + Benefits

Culture
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Mentorship program
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