Product Operations Manager (Remote) at CVS Health

| Pittsburgh, PA | Remote
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Job Description
We have an exciting opportunity at CVS Health for an operations role on the Transform Diabetes Care product team. Transform Diabetes Care is an insights-driven B2B solution designed to improve health outcomes for plan members. The product uses member-specific data to drive targeted outreach from multiple engagement channels, including direct mail, email, telephonic outreach, and face-to-face counseling at CVS pharmacies, MinuteClinic stores, and CVS HealthHUB locations.
As a high level individual contributor and member of the Operations team, you will work to align business goals with operational execution through close collaboration with our data ingest, data engineering, data science, and IT partners. You will define new business requirements with Design and Commercial partners, work with technical partners to support the build of new capabilities, and define/track Operational Performance Indicators for the live product.
Some of your key responsibilities will include:
- Ownership of key product enhancements end-to-end, from intake through execution to proactively manage partners and timelines across diverse teams to deliver results
- Engaging and leading cross-functional teams to drive results: defining requirements, designing solutions, documenting and tracking items to execution against timelines by leveraging product management tools.
-Problem solving when issues are entered by the team, providing business input, articulating conclusions, and making recommendations to the leadership team
- Partnering on opportunities for continuous improvement and standardization of internal processes
-Supporting national client implementations and product launches across all member segments, including PBM, Commercial Medical, Medicare Advantage, and more
-Preparing material and presentations for business, technology, and operations teams in a way that adds value, is easily understood, and achieves alignment on path forward
-Communicating and influencing at all levels of the organization to move the organization to action
The team is looking for intellectually curious, creative, independent, and driven individuals excited by the opportunity to partner with technical teams to change the landscape of chronic condition management. The role requires superior analytical, organizational, problem solving, and decision-making skills. To succeed, you will need the highest level of attention to detail, judgment, initiative, and the ability to manage multiple priorities at once.
The environment will be, at times, ambiguous and uncertain. The ideal candidate will have demonstrated success dealing with this type of fast-paced environment, with the ability to learn on the fly while understanding and solving new problems and maintaining a customer-centric approach.
Required Qualifications
- 5+ years of experience in a product, analytics, or operations role (graduate level education may substitute for experience)
- 3 or more years of experience with data analytics, spreadsheets, and presentation software, including a good working knowledge of MS Word, Excel and PowerPoint
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Preferred Qualifications
- Operations, product management, and/or program management experience
- Health care experience and/or experience in a technology company
- Fluency with Rally or another product management software
- Bachelors Degree is preferred
- Equivalent Combination of education and experience may be considered
Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
More Information on CVS Health
CVS Health operates in the Fitness industry. The company is located in Woonsocket, RI, Pittsburgh, PA, Northbrook, IL, Irving, TX and Scottsdale, AZ. CVS Health was founded in 1963. It has 119959 total employees. To see all 617 open jobs at CVS Health, click here.
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