Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
JOB SUMMARY:
Moderate skills with high level of proficiency. Develops and implements solutions that require analysis and research. Works on small to large, complex projects that require increased skill in multiple technical processing environments. Possesses systems knowledge in at least one specific business area. Works on one or more projects as a team member or occasionally as a project lead. May coach junior production/operations support staff. Works under general supervision with latitude for independent judgment. May consult with senior peers on certain projects. Typically requires four or more years of production/operations support or computer operations experience.
WHAT YOU BRING

• Knowledge of company software products required
• Prior Banking or Fin Tech experience required (5 or more years. )
• Knowledge of mainframe and/or open systems operating systems required
• Ability to effectively use production control tools and resources for mainframe and/or open system processing environments
• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels of the organization or that of clients, e.g., executive, management, individual contributors
• Willingly shares relevant technical and/or industry knowledge and expertise to other resources
• Excellent problem-solving, team and time management skills
• Is resourceful and proactive in gathering information and sharing ideas

WHAT YOU WILL BE DOING

• Maintains scheduling system and new/improved work procedures for processing environment.
• Monitors applications, systems and hardware in a processing environment for abnormal processing conditions.
• Researches and resolves user problems as well as issues and problems with software systems, operations processing and assigned processing environments.
• Makes effective use of tools and resources, such as DDF, BBI, Control, TSO/ISPF, OMEGAMON, Netstat, Connex, Netview, PCS, MICALL, etc. to solve the problem.
• Makes effective use of tools and resources, such as ITO Message Browser, TSO/ISPF, What's UP Gold, Glance Plus, Voiceplan, ECS/Control, Networker, ADSM, pcANYWHERE, ACSLS, etc. to solve open systems production or system problems.
• Utilizes manuals, write-ups and other tools as an aid in solving problems.
• Contacts others who are experienced in the area for problem solution ideas.
• Contributes to the body of knowledge by adding solutions and other information that would be useful to others.
• Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job.
• Coordinates testing of applications, systems, processes and procedures, hardware and/or software changes.
• Analyzes and implements changes or additions to software systems and operations procedures.
• Trains internal customers (employees) on changes, new systems or new procedures.
• May identify new tools, technology or processes that improve overall processing environment or processing efficiency.
• Assists in defining external and internal customer problems and needs. Discusses expectations with customers. May explain solutions directly to customers where appropriate.
• Maintains operations support disaster recovery/business continuity plans for assigned processing environments. Coordinates and conducts disaster recovery testing as required, documents test results and documents modifications required for future testing.
• Typically supports production environments but may support only non-production environments.
• Completes project assignments and special projects commensurate with job expectations.
• Other related duties assigned as needed.

WHAT WE OFFER YOU

• Training across core financial, sales and FIS solutions
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities - FIS is your final career step!
• A variety of career development tools, resources and opportunities
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• Time to support charities and give back in your community
• Great workspaces with dedicated and motivated colleagues

Vaccination Requirements
Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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