Product Operations Lead

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Fountain is enterprise software that accelerates global high volume hiring. Our customers hire millions of hourly workers annually in 78 countries. Job seekers often struggle to get connected with companies seeking hourly workers due to inefficiencies in their hiring processes, and Fountain makes it easier for them to get offers for work quickly. Getting hired fast eases some of the financial instability millions of families face.


Fountain is a Remote-first company that embraces a work from anywhere policy and offers flexibility on location, so our employees feel free to enjoy the world. Fountain is widely trusted by leading organizations, including Chipotle, StitchFix, GoPuff and Just Eat Takeaway.


We just 4.5Xed in valuation in our Series C, which was led by Softbank and B Capital. We plan on keeping this hyper-growth going this year! Come join us on this rocket ship!


We’re looking for a product operations lead to streamline the quality and speed of our product discovery and operations. Your “customers” will be a variety of internal constituents, including the VP of Product, the CEO, the Product Management team, and other cross-functional departments. You’ll be reporting directly to the VP of Product.

What you'll be doing:

  • Establish robust feedback loops and communication channels (e.g., Slack, email, newsletters) with product and customers/customer facing teams 
  • Develop and own ongoing refinements to playbooks, knowledge base and operational best practices for the product team
  • Drive step change improvements in our product development process (e.g., beta programs) to increase product launch quality and timeliness of delivery 
  • Ensure internal teams are aware of and educated on features before they are deployed
  • Keep both internal teams and relevant customers informed of product roadmap developments
  • Drive integrations quality by owning integrations and API quality
  • Own and improve messaging health and insights
  • Own our product tools as the “traffic cop” across feature flagging, experimentation, and onboarding flows
  • Build centralized sources of truths for key cross-functional metrics (e.g., feature requests, support tickets)

What you should bring:

  • Demonstrated experience in change management
  • Ability to structure analysis and derive data-driven insights 
  • Ability to break-down ambiguous problems and turn them into actionable solutions and insights 
  • Experience in consulting or business/product operations

Amazing Perks & Benefits we provide for our employees include (but are not limited to):

Flexible PTO & Work Hours

"Work from Anywhere" Policy

Comprehensive medical, dental, and vision coverage

HSA & FSA (Medical and Dependent Care)

Life Insurance & STD/LTD

16 Weeks Paid Parental Leave for Birth/Adoption

Wellness/Gym Reimbursement

Phone Stipend

Remote IT/Home Office Stipend

Learning and Development Reimbursements

Fun, interactive and inclusive team-building events, off-sites, and happy hours

401K Plan


Even if you do not meet all the requirements above, we still encourage you to apply for this position. While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points. 


We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.


*Fountain is proud to be an Equal Opportunity Employer—M/F/D/V*


More Information on Fountain
Fountain operates in the HR Tech industry. The company is located in San Franciso, CA. Fountain was founded in 2014. It has 281 total employees. It offers perks and benefits such as Volunteer in local community, Partners with nonprofits, Open door policy, OKR operational model, Team based strategic planning and Open office floor plan. To see all 8 open jobs at Fountain, click here.
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