Fountain
Positively impacting the global workforce from day one by empowering the world to hire high volumes of workers, faster.
Remote
Remote

Product Operations Lead at Fountain (Remote)

+80 more | Remote
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Fountain is enterprise software that accelerates global high volume hiring. Our customers hire millions of hourly workers annually in 78 countries. Job seekers often struggle to get connected with companies seeking hourly workers due to inefficiencies in their hiring processes, and Fountain makes it easier for them to get offers for work quickly. Getting hired fast eases some of the financial instability millions of families face.

Fountain is a Remote-first company that embraces a work from anywhere policy and offers flexibility on location, so our employees feel free to enjoy the world. Fountain is widely trusted by leading organizations, including Chipotle, StitchFix, GoPuff and Just Eat Takeaway.

We just 4.5Xed in valuation in our Series C, which was led by Softbank and B Capital. We plan on keeping this hyper-growth going this year! Come join us on this rocket ship!

We’re looking for a product operations lead to streamline the quality and speed of our product discovery and operations. Your “customers” will be a variety of internal constituents, including the VP of Product, the CEO, the Product Management team, and other cross-functional departments. You’ll be reporting directly to the VP of Product.

What you'll be doing:

  • Establish robust feedback loops and communication channels (e.g., Slack, email, newsletters) with product and customers/customer facing teams 
  • Develop and own ongoing refinements to playbooks, knowledge base and operational best practices for the product team
  • Drive step change improvements in our product development process (e.g., beta programs) to increase product launch quality and timeliness of delivery 
  • Ensure internal teams are aware of and educated on features before they are deployed
  • Keep both internal teams and relevant customers informed of product roadmap developments
  • Drive integrations quality by owning integrations and API quality
  • Own and improve messaging health and insights
  • Own our product tools as the “traffic cop” across feature flagging, experimentation, and onboarding flows
  • Build centralized sources of truths for key cross-functional metrics (e.g., feature requests, support tickets)

What you should bring:

  • Demonstrated experience in change management
  • Ability to structure analysis and derive data-driven insights 
  • Ability to break-down ambiguous problems and turn them into actionable solutions and insights 
  • Experience in consulting or business/product operations

Amazing Perks & Benefits we provide for our employees include (but are not limited to):
Flexible PTO & Work Hours
"Work from Anywhere" Policy
Comprehensive medical, dental, and vision coverage
HSA & FSA (Medical and Dependent Care)
Life Insurance & STD/LTD
16 Weeks Paid Parental Leave for Birth/Adoption
Wellness/Gym Reimbursement
Phone Stipend
Remote IT/Home Office Stipend
Learning and Development Reimbursements
Fun, interactive and inclusive team-building events, off-sites, and happy hours
401K Plan

Even if you do not meet all the requirements above, we still encourage you to apply for this position. While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points. 

We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.

*Fountain is proud to be an Equal Opportunity Employer—M/F/D/V*

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • People Operations
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management

What are Fountain Perks + Benefits

Fountain Benefits Overview

Fountain employee perks and 401(k) benefit go into effect on Day 1 for eligible new hires. Medical, dental, and vision benefits go into effect on the first day of the month after your start date (e.g., If you start January 15th, your benefits would start February 1st).

We also have a host of other benefits including stipend for wifi/home and phone, unlimited PTO, flexible work schedule and more!

In the months which we do not have a company holiday, we have added a “Relaxation Day” to the calendar, typically on the first Friday of that month. This is an extra holiday to ensure that every month employees can take at least one 3-day weekend each month.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Fountain provides an FSA, which is a benefit allowing employees to allocate pre-tax wages to pay for eligible health and dependent care expenses.
Dental Benefits
Fountain covers 99% of the premium dental for employees, 75% for dependents.
Vision Benefits
Fountain covers 99% of the premium vision for employees, 75% for dependents.
Health Insurance Benefits
Fountain offers 5 types of health insurance with Anthem Blue Cross. We cover up to 100% of the premium for employees (on our HDHP plan) and 75% of the premium for dependents.
Mental Health Benefits
Our EAP programs offer free and confidential short-term counseling, referrals, and follow-up services to employees who have personal and/or work-related problems through both Guardian and Anthem.
Retirement & Stock Options Benefits
401(K)
Company Equity
We provide all employees to their personal Total Rewards portal through Pave! Pave is a platform at Fountain that helps you understand your total compensation and rewards. 
Child Care & Parental Leave Benefits
Generous Parental Leave
Fountain offers each regular full-time or part-time employee is eligible for up to sixteen (16) weeks of paid leave (“Paid Parental Leave”) for the birth or placement of a child.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We offer Flexible Paid Time Off, we also set a minimum expected vacation. Our expectation is that everyone will take a minimum of 2 weeks (10 days) vacation per year.
Paid Holidays
Paid Sick Days
Perks & Discounts
Company Outings
Fountain has quarterly team offsites as well as an annual company offsite for all employees and guests are welcomed.
Pet Friendly
Home Office Stipend for Remote Employees

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