Product Operations and Strategy Manager - (US Remote) at Turnitin

| Atlanta, GA | Remote
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Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. You'll join our diverse community of colleagues who are all unified by a shared desire to make a difference in education. So come join us and begin the most gratifying next chapter of your career.

For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Our products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work.

Job Description

This is an extremely strategic role that requires a background in management / strategy consulting or similar work experience in which you have performed and then translated quantitative and qualitative market and user research into business decisions predicated on financial analysis and projections. An MBA or other type of business degree is preferred.
This role provides critical insights to shape product vision, define strategic questions and priorities for our products across the portfolio, ensure cross-functional alignment of goals and execution, and help product teams drive the right strategic initiatives forward. The PSPO team focuses on aligning company priorities with the work of the product organization and, specifically, on evaluating and evolving early stage ideas into future growth initiatives. This role will work in partnership across functions and levels in the company to shape and define priorities and execution plans.

  • Develop a deep understanding of product health and the customer experience across our portfolio via qualitative and quantitative research and analysis 
  • Identify, collect and analyze meaningful sources of insight into product performance (e.g., product usage, customer support and sales data). When available data sources are insufficient, create and execute a plan to improve or supplement them.
  • Generate ideas for possible new or improved products or features or strategic initiatives, synthesizing data from disparate sources into coherent, well-articulated recommendations
  • Proactively surface the most critical data-based questions and find creative ways to answer them
  • Provide thought partnership to product managers, UX designers and engineering leaders to ensure product teams are using data thoughtfully and correctly
  • Analyze market trends and data to help the company evaluate addressable markets and make decisions about where to invest
  • Conduct competitive analysis to understand our existing products’ place in their markets
  • Author, conduct and synthesize the results of user interviews to better understand the needs in a particular group and translate those needs into implications for our products
  • Turn research and analysis into influence: Promote strategic decisions through data storytelling
  • Manage large projects from concept to production, including proposal, discussion and execution
  • Define, scope and execute build/buy/partner analyses
  • Independently craft and author a business case

Qualifications

  • 3-5 years of experience in market research & analysis, data analysis
  • Construction of business cases to evaluate investment opportunities
  • Knowledge of the product development life cycle
  • Experience authoring user interviews
  • Excellent written and oral presentation and communication skills
  • Self-motivated and self-managing, with strong organizational skills
  • BA or equivalent in business, education, computer science or other
  • Ability to see the big picture, even while diving into the details, and continue driving toward the question to be solved / problem at hand even as focus, priorities and tasks evolve
  • Ability to work independently, scoping and managing a large (multi-week) project from inception to completion, proactively procuring guidance and resources necessary for success
  • Ability to break down complex and ambiguous questions with a mix of analytical rigor, customer insight and input from internal and external data sources 
  • Ability to manage multiple priorities and projects at once
  • Interpersonal skills to work collaboratively with stakeholders from across the company, understanding their perspectives and positions within the context of the overarching goal(s) at hand
  • Bias towards action, operating with a high degree of autonomy and ownership

Additional Information

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

  • Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.

  • Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

  • Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

  • Action & Ownership - We have a bias toward action and empower teammates to make decisions.

  • One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

  • Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.


Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

More Information on Turnitin
Turnitin operates in the Information Technology industry. The company is located in Oakland, CA, Austin, TX and Pittsburgh, PA. Turnitin was founded in 1996. It has 650 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 65 open jobs at Turnitin, click here.
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