About G2 - Our People 

G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that’s what makes our G2 community  strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through our company and team events, our G2 Gives charitable initiatives, and our Employee Resource Groups (ERGs). 

Our employee-led, leadership-supported ERGs celebrate the diversity of our team, foster inclusivity and belonging, and create a space to connect to each other. Through connections and understanding, we build a stronger and more dynamic global team and help every person reach their personal peak.

We support our employees by offering generous benefits, such as flexible work, ample parental leave, and unlimited PTO. Click here to learn more about our benefits.

Due to Covid, G2 is currently operating fully remote until it is safe to return to the office. 

About G2 - The Company

When you join G2, you join the global team behind the largest and most trusted software marketplace. Every month, 6 million people come to G2 to inform smarter software decisions based on honest peer reviews. Authenticity is our focus, and every day we help thousands of companies, and hundreds of employees, propel their potential. Ready for meaningful work that starts and ends with compassion and heart? You’ve come to the right place.

G2 is going through exciting growth! We’ve recently secured our Series D funding of $157 million, which will further allow us to grow and develop our product and people. Read about it here!

About the Role

The Product Ops Analyst is responsible for building and maintaining the foundation of excellence for supporting G2 product strategy and product lines.  This will involve supporting all of G2’s Product lines: g2.com, myG2, G2 Content, G2 Insights, among others. This involves supporting Product R&D disciplines that create and maintain those product lines: market research, design, product management, engineering, SEO & Content, Customer Outreach, Review QA.  The candidate will be an enabler more than an owner, helping with a range of different supporting activities depending on the company's needs.  This could range from ways-of-working, product delivery process  improvement, or tool evaluation.

In this role you will:

• Work cross-functionally to investigate process opportunities and identify how to improve effectiveness and efficiency of operations. 
• Refine and establish process metrics to ensure operational performance is healthy, transparent, learned from, and celebrated
• Support our monthly department wide metric reporting (V2MOM) and mitigation to ensure any degradations to our primary and secondary Product R&D metrics are addressed
• Help collect and refine best practice recommendations, as well as continuously look for ways to improve processes and internal tools
• Enable the Product R&D team to perform at their best by providing best practices and support for keeping our tools, systems, and SOPs updated
• Partner with department leads and project managers to help translate complex problems and opportunities into actionable plans that are data backed and easily communicated with word, visual, and process maps
• Set the standard for operational excellence around trustworthy and reliable data

Minimum Qualifications:

We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway. 

• 2 - 3 years product ops, consulting,  business / data analysis, or similar experience in a tech company
• You are a fast learner, who is able to spot problems and solve them with minimal oversight
• You have a strong sense of ownership and have frameworks to help you prioritize
• Passion for solving complex problems and building effective, scalable processes
• Belief that processes exist to enable, not control
• Demonstrable mastery of reporting and analysis methods and tools (Excel/Sheets, Salesforce Dashboards & Reporting, Looker)
• Ability to storytell with data to drive clarity and alignment
• Excellent documentation skills, including written and visual process mapping
• Track record of building successful cross-functional relationships to drive results and remove roadblocks

What can help your application stand out:

• B2B or B2C industry experience
• Scrum/Agile experience
• Knowledge of SQL

Our Commitment to Inclusivity and Diversity

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here.