Product Manager at American Express (Salt Lake City, UT)

| Salt Lake City, UT
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You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

We've built one of the most respected service brands in the world by creating products that set the standard for ease, convenience, security and innovation. Our product managers are at the center of it all, collaborating with business leaders, partners and engineering teams to shape the products of the future. If that fits your career vision, look no further.

The product of great thinking.

As a key link in the product development process no two days here will be the same, but there are some things you can count on doing:

  • Partner with Product Management teams and Vendor teams to define the MVP features and potential backlog items.
  • Determine and translate conceptual business requirements into robust product features incorporating all edge cases and acceptance criteria.
  • Work with technology testing teams and TRAM to ensure robust release testing.
  • Executes platform activities required for beta testing/soft launch.
  • Raises and manages issues and risks to ensure adherence to robust governance structure.
  • Support development of appropriate tracking and reporting to determine product performance
  • Work closely with the design and technology teams to develop, test and deliver defined capabilities
  • Review production incidents for priority and tracking across mutiple products
  • Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria


A sucessful Candidate will have:
  • Deep knowledge of technology platforms and project management
  • Strong strategic and critical thinking skills
  • Must be a highly motivated self-starter working with a sense of urgency
  • Proven track record of Project Management in a matrix environment, dealing with multiple stakeholders and driving robust project governance and stakeholder management
  • Demonstrated ability to drive results, work well with and influence different levels of the organisation and with partners.
  • Comfortable challenging the status quo to drive alternate solutions to meet customer needs.
  • Strong relationship management and conflict resolution skills.
  • Ability to communicate clearly and concisely in both written and verbal form to different audiences with varying backgrounds.
  • High degree of integrity, comfortable speaking up for what is right as well as reporting/escalating risks and concerns.
  • Knowledge of Digital Banking is a plus
  • Deep knowledge of technology platforms and project management
  • Strong strategic and critical thinking skills
  • Must be a highly motivated self-starter working with a sense of urgency
  • Proven track record of Project Management in a matrix environment, dealing with multiple stakeholders and driving robust project governance and stakeholder management
  • Demonstrated ability to drive results, work well with and influence different levels of the organisation and with partners.
  • Comfortable challenging the status quo to drive alternate solutions to meet customer needs.
  • Strong relationship management and conflict resolution skills.
  • Ability to communicate clearly and concisely in both written and verbal form to different audiences with varying backgrounds.
  • High degree of integrity, comfortable speaking up for what is right as well as reporting/escalating risks and concerns.
  • Knowledge of Digital Banking is a plus

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

In order to work in or visit any of our offices in the United States, we require colleagues to be fully vaccinated against COVID-19.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
More Information on American Express
American Express operates in the Fintech industry. The company is located in New York, NY and New York, NY. American Express was founded in 2022. It has 73317 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 211 open jobs at American Express, click here.
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