Product Manager (Washington DC)

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Job Summary:

JOB DESCRIPTION - Product Manager

Location: Chantilly, VA

Division: Marketplace

Line Manager: Director, Product Management

Contract Terms: Full-time/Regular

THE TEAM

The Marketplace Product team at Ticketmaster drives the consumer experience for the online and mobile face of the business and the technology behind it - which enables fans to discover and buy the music, sports or arts and theatre tickets they just can't miss out on.

THE ROLE

Ticketmaster is seeking a highly skilled and motivated Product Manager to join our team on the Account Manager platform. This product spans across our entire company and is focused on fan identity, mobile entry, and creating the best possible experience for fans from ticket purchase all the way through event attendance. You will be part of a high-energy, data-driven, collaborative, fast-paced team where you will contribute ideas to help solve unique client use cases while continuing to grow the product.

As a Product Manager, you will help deliver features for both our Ticketmaster clients and their fans. You should possess a unique blend of business and technical savvy; a big-picture vision, and the determination to make that vision a reality. You should enjoy spending time engaging with clients, business stakeholders, and internal support staff to understand different use cases and find innovative solutions to deliver on our online platforms.

You should be able to communicate with all areas of the company. You will work closely with design and engineering to define product requirements; with operational and support teams to achieve compliance, efficiencies, and remove pain points; with marketing communications to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customers. You will also serve as the internal and external subject matter expert for the product and associated features.

RESPONSIBILITIES
  • Manage a critical part of a product life cycle: influencing product strategy and direction, defining and prioritizing product requirements, features and functionality; owning product roadmaps; recommending strategic product direction with your manager.
  • Help shape the roadmap for your products including consumer facing features, backend tooling for clients, and API services in collaboration with business and technology stakeholders.
  • Formulate a clear and coherent business case, competitive analysis, and product marketing documentation.
  • Specify market requirements for current and future product features by conducting market research and analyzing site and feature performance.
  • Define product specifications using clear and consistent user stories with any acceptance criteria or supporting documentation supplied.
  • Work closely with UI/UX teams to create and iterate on design prototypes and validate them with users.
  • Work with creative and engineering teams during the development cycle to ensure the product meets customer requirements.
  • Drive through delivery of a feature from conception to launch; develop and implement go-to-market plans and work with all departments to execute.
  • Produce up-to-date and accurate feature documentation, both within the release cycle as well as in an ad-hoc capacity.
  • Analyze and report on the performance of features in production, reflecting on successes and identifying areas for continuous improvement.
  • Ensure backlog is prioritized while taking technical and business dependencies into consideration.
    Groom user stories with developers and QA to ensure requirements are clear and the team is ready to execute.
  • Demo stories to stakeholders to gather and synthesize feedback.

REQUIREMENTS
  • 3+ years product management or related experience in technology-focused business.
  • Bachelor's degree or work equivalent.
  • Proven experience in the development and maintenance of eCommerce transactional sites and supporting B2B tools, ideally within a high traffic environment.
  • Ability to develop a clear, justifiable roadmap for each of your areas of responsibility - including the ability to identify and manage dependencies.
  • Strong communication and stakeholder management skills, including experience in dealing with remote stakeholders and colleagues.
  • Experience with deciphering business needs and converting requirements into clear, coherent specifications using user stories, user flows, acceptance criteria and any other supporting documentation.
  • Product research and discovery skills including competitive analysis.
  • Ideally experienced with mobile web solutions, including responsive design.
  • Outstanding problem-solving skills, attention to detail and ability to find the correct solution for complex business problems.
  • Self-motivated and able to handle requests from multiple team members with competing priorities.
  • Excellent written, verbal and social skills.
  • Understand agile software development process.

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)
  • Passion for envisioning, designing and bringing products to market
  • Strong interpersonal skills, with a collaborative spirit.
  • Ability to take initiative whilst working collaboratively - a true team player with 'can do' attitude.
  • Strong attention to detail and highly analytical mind-set.
  • Comfortable dealing with ambiguity and aptitude to propose solutions.
  • Natural curiosity about how things work.
  • Results and delivery focused with an eye for quality and reusability.
  • Ability to work in a fast-paced environment with tight deadlines.
  • COVID-19 vaccination will be required for this positions subject to legally valid exemptions

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
More Information on Ticketmaster
Ticketmaster operates in the Events industry. The company is located in Los Angeles, CA. Ticketmaster was founded in 1976. It has 3850 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 63 open jobs at Ticketmaster, click here.
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