Product Manager

| New York City, NY
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Why We Exist


Every morning, 10,000 Americans wake up and begin their first day of retirement. Chapter is re-inventing the way that Americans transition into retirement, starting with Medicare.


For most people, Medicare is boring, bureaucratic, and confusing. But it's important. If people wait too long to choose coverage, they risk life-time penalties from Uncle Sam, may need to undergo medical underwriting, or may pay out-of-pocket for 20%+ of medical costs plus prescriptions and most costs of dental, vision, and hearing.

 

What We Do


Our team and technology help retirees to navigate Medicare, including when and how to sign up, what specific coverage to choose, and how to maximize the benefits from their coverage.


Chapter has built industry-leading technology to help retirees save thousands of dollars on their healthcare. Our promise is simple: we want people to improve their health coverage while reducing what they pay for it.


How? Our platform searches every Medicare option available nationwide, while others search only a subset of plans, which is the norm in the Medicare market.


This full search is why we find savings and benefits that others miss.


Our Team


Our team is high-integrity and high-horsepower with a big heart. We are software engineers, illustrators, lawyers, and former management consultants. We have worked at organizations including Palantir, Axios, Latch, and McKinsey.

We are an equal-opportunity workplace. We are deeply committed to building an inclusive workplace for people of all races, ages, gender identities, sexual orientations, religions, and ethnicities.


The Role: Product Manager


As Product Manager, you will deeply understand customer segments, pain points, and market trends to set goals and OKRs for the team. You will develop product roadmaps, establishing structures and frameworks for decision making and implementing and iterating on product development processes, while dealing with many moving pieces and driving a world-class product team. You will build thoughtful products from zero to one in a scrappy, fast-paced environment as a core member of our team.



What you'll do

  • Define the goals and product roadmap for the product team and and align your colleagues around those goals
  • Ruthlessly prioritize features that track toward goals and ensure team meets those goals
  • Generate insights from data and user research to inform decisions, create learnings, and measure success while creating segmented user personas
  • Scope product requirements that solve user pain and drive business growth
  • Help grow the product team and define product culture
  • Ruthlessly abstract technical implementation to create amazing user experiences that target segmented user personas

What you'll need to be successful

  • 5+ year of product management experience at a tech-driven company, preferably in a direct-to-consumer environment
  • Ability to generate product hypotheses based on data and intuition
  • Ability to quickly learn new topics, including the nuances of Medicare and new technologies, allowing you to effectively determine tradeoffs and benefits of various implementation0 approaches
  • Experience building customer-facing analytics
  • Not only have you shipped new products, but you’re obsessed with continuous product improvement and can optimize for shipping a portfolio of small, medium and large releases.
  • Strong analytical skills and mindset
  • You are analytical, experimental, and creative. You know when to use data, but you also have the vision and intuition to take leaps when data are not available
  • You develop user empathy and are eager to see the world from users’ perspectives

We are an equal-opportunity workplace. We are deeply committed to building an inclusive workplace for people of all races, ages, gender identities, sexual orientations, religions, and ethnicities.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • TypeScriptLanguages
    • GCSLanguages
    • Next.jsLanguages

An Insider's view of Chapter

What’s the vibe like in the office?

The office vibe is great! We enjoy quality time together during our twice weekly team lunches, but my favorite part is getting to meet with team in-person and getting jam sessions face to face. I love coming to work everyday with a team that is hardworking, friendly, and learning from each other!

Allie

Talent Acquisition Lead

How has your career grown since starting at the company?

I came to Chapter with a background in journalism and marketing. At Chapter, I've branched out into business development, public relations as well as general and brand management. While we all have roles and responsibilities, I've really enjoyed that there are always opportunities to be proactive and lean into different areas of the company.

Marianna

Head of Communications, Media, and Brand

What unique initiatives do you have that encourage innovation?

If you rely on the CEO to spur innovation, you’ve already lost. We hire amazing people who have excellent ideas, and we give them support to build.

Cobi

CEO

What are Chapter Perks + Benefits

Culture
Partners with nonprofits
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Wellness programs
Mental health benefits
Financial & Retirement
Company equity
Vacation & Time Off Benefits
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Home-office stipend for remote employees
Professional Development Benefits
Promote from within
Continuing education available during work hours

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