SpotOn
SpotOn helps small businesses grow
Remote
Remote

Product Manager at SpotOn

| Remote
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Product Manager

Remote role

SpotOn is a fast-growing Point-of-Sale, marketing, loyalty, sales, and reputation tracking platform that helps customers check in to earn rewards at their favorite local businesses using our web, mobile phone, and tablet products. Business owners can use data generated by these check-ins, as well as sales data, to reach out and connect with their customers, and manage their online reputation, and experience the benefits of loyal, returning customers.

SpotOn is looking for an exceptional Product Manager with an extensive background in Product roles working with APIs and technology partnerships. This is a critical role focused on expanding and enhancing features by leveraging your industry experience and technology market knowledge.

Key areas of focus will include gathering customer feedback and requirements, performing market analysis, and helping define the strategic product direction in partnership with Product Managers. You must possess a unique blend of business and technical savvy, a big-picture vision and the drive to make that vision a reality. This role will require balancing client and internal relationships, to drive market-leading products through innovative and simplistic architecture. 

Role/Responsibilities:

  • Interact with key client stakeholders to gather requirements and present proposed solutions
  • Document business requirements from clients pertaining to POS operations and reporting
  • Partner with clients to help refine requirements into general market product features
  • Create and present design materials, competitive comparisons, and develop strategy for solution readiness to the client
  • Break down client requirements into clear roadmaps and deliverables while maintaining a product backlog according to business value or ROI
  • Lead regular grooming and planning exercises
  • Partner with other internal solutions architects and product managers to ensure cross-functional features aren’t client-specific.
  • Manage collaboration and communication between multiple technical and product teams, to ensure all internal and external stakeholders share the same clear vision
  • Contribute to product vision, roadmap and growth opportunities for multiple clients across Appetize’s key verticals
  • Translate operational, technical, financial and business requirements into a simple product solution
  • Partner with designers to incorporate User Experience as a key element of all product solutions
  • Understand Agile/Scrum best practices

Requirements:

  • 5+ years of previous experience working with APIs and guiding technical partner integrations in an operations or software systems role
  • 5+ years of experience in translating requirements into optimized designs and identifying alternatives
  • Critical problem-solving skills regarding complex business problems that span operational through technical challenges
  • Experience with research and market analysis and working with customers to determine the appropriate solution 
  • Experience gaining alignment and prioritization across multiple internal and external stakeholders
  • Experience interfacing with CxO-level client partners and comfort in presenting technical and business challenges
  • POS, Kiosk or Mobile Ordering system domain expertise desired
  • Experience with software tools such as Jira, Confluence and Swagger etc. 
  • Ability to create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition and mutual respect.
  • Excellent teamwork skills including written and verbal communication skills
  • Travel required to customer and prospective customer sites
  • Experience in the Sports & Entertainment industry and / or Restaurant/QSR industry preferred
  • Strong negotiation skills for helping sway either clients or internal resources to make the right business decision.

… then here’s a bit about what we have to offer!

    • Health, Dental, and Vision insurance
    • Flexible hours
    • Reasonable work-from-home flexibility

SpotOn is committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, veteran status, or any other basis as prohibited by federal, state or local law.

#LI-REMOTE


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • FluxLibraries
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What are SpotOn Perks + Benefits

Culture
Friends outside of work
Team based strategic planning
Open office floor plan
Diversity
Diversity manifesto
Hiring Practices that Promote Diversity
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

The Executive team is always interested in hearing from the team about how to make SpotOn an even more special place to work.

Jobs at SpotOn
32

All Jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
Operations
Product
Project Mgmt
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Vietnamese Technical Support Representative

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This is a full-time role, Remote (Central or Eastern timezone preferred)   SpotOn is a cutting-edge payments and software company dedicated to redefining the merchant services industry. SpotOn combines payment processing with customer engagement and business management solutions, giving small and medium businesses the data and tools they need to run and grow their business.Our tools increase revenue and connect businesses with their customers

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Product Manager, Ecommerce Platform SpotOn is a fast-growing Point-of-Sale, marketing, loyalty, sales, and reputation tracking platform that helps customers check in to earn rewards at their favorite local businesses using our web, mobile phone, and tablet products. Business owners can use data generated by these check-ins, as well as sales data, to reach out and connect with their customers, and manage their online reputation, and experience the

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SpotOn is a fast-growing Point-of-Sale, marketing, loyalty, sales, and reputation tracking platform that helps customers check in to earn rewards at their favorite local businesses using our web, mobile phone, and tablet products. Business owners can use data generated by these check-ins, as well as sales data, to reach out and connect with their customers, and manage their online reputation, and experience the benefits of loyal, returning customers.

Senior React.js Engineer

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SpotOn is a fast-growing Point-of-Sale, marketing, loyalty, sales, and reputation tracking platform that helps customers check in to earn rewards at their favorite local businesses using our web, mobile phone, and tablet products. Business owners can use data generated by these check-ins, as well as sales data, to reach out and connect with their customers, and manage their online reputation, and experience the benefits of loyal, returning customers.

Sr. Python Engineer - Data Services (Remote, USA)

SpotOn
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2 weeks ago
+24
As a senior engineer on this software team, you will: Construct and maintain the core financial data models Build ETL pipelines that will handle hundreds of millions of transactions annually Maintain Postgres databases of discrete transactions and aggregate transaction totals Expose financial data through services, database APIs, and message buses Monitor, tune, and scale each layer of the ETL infrastructure Reconcile independent accounts of merchants’ financial data, and conducting thorough data investigations when discrepancies show

Senior Product Manager (POS Payments)

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2 weeks ago
+24
Senior Product Manager SpotOn is a fast-growing Point-of-Sale, marketing, loyalty, sales, and reputation tracking platform that helps customers check in to earn rewards at their favorite local businesses using our web, mobile phone, and tablet products. Business owners can use data generated by these check-ins, as well as sales data, to reach out and connect with their customers, and manage their online reputation, and experience the benefits of

Senior Product Designer - Mobile App

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+24
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Who we are SpotOn is a cutting-edge payments and software company dedicated to redefining the merchant services industry. SpotOn combines payment processing with customer engagement and business management solutions, giving small and medium businesses the data and tools they need to run and grow their business. About the role We're looking for a Lead Product Designer to join our Retail and Core (merchant tools) team at SpotOn to work on both

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VP of Product Design

SpotOn
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+24
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Senior Product Manager (Backend)

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3 weeks ago
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Python/Javascript, Full Stack Engineer

SpotOn
Detroit, MI
3 weeks ago
SpotOn is a fast-growing marketing, loyalty, and payments platform that helps small business owners understand and reach out to their customers and increase revenues by making informed decisions. Customers can discover businesses using our mobile apps, then at order time can check-in and pay for their orders using our mobile and tablet applications. The resulting data allows merchants to send targeted marketing campaigns, track their online reputation, and monitor the growth effect loyal customers can have on revenues, through our flagship web application. As part of the business operations team, you would be working on various types of systems - from building APIs for exchanging data with external partners, to building web applications to manage business processes, to building out the infrastructure that is necessary to run those systems in a scalable and reliable way. We are looking for someone with at least 5 years of experience building technology solutions that have been used to solve real-world problems.