Product Manager - Uber Membership (Eats, Rides, and new products) at Uber

| San Francisco
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About the Role

Uber has grown from "push a button and get a ride" to a way to effortlessly connect with your local community, helping our customers "go anywhere and get anything" in their city. Today, Uber offers food delivery, rides, car rentals, grocery delivery, prescriptions fulfillment, and we're just getting started. The Uber Membership team aims to make interacting with your city, using all of Uber's services, as convenient as possible. We've only scratched the surface of what a global Uber Membership program could to do turn every customer into a power user. Come build with us!

As a Product Manager on the Uber Membership team, you'll play a key role in better engaging and retaining our Eaters, Riders, and other customers over time. With a diverse user base across the globe, our goal is to develop a membership product that helps us fit into our customers' everyday lives. What stops Eaters from ordering from Eats every day today? How can we ensure that Uber Eats is their food delivery platform of choice? How can we build long-term platform loyalty across our Uber Eats and Uber Rides offerings? These are the types of questions you'll be responsible for answering.

You'll work with your Engineering, Data Science, Design, Marketing, and Ops counterparts to transform your strategy into a membership product scaled across the globe. This involves considering local customer needs, cultural nuance, and competitive environments to help our business grow and retain its loyal user base. Your help transform all our apps, include the Uber rides app and the Uber Eats app through new member-first benefits and experiences.

This role is a great fit for a PM with real passion for their customers, great technical depth, principled thinking, well-honed product judgment, bold innovation, a high design bar, and a mentality of starting with the customer first and working backwards.

What You'll Do

  • You will scale our membership program across several continents, launching several acquisition strategies to achieve our growth goals.
  • You'll help rethink our membership benefits and retention strategies.
  • You'll launch features across the Uber Eats app, Uber Rides app, and out-of-app communication channels.
  • You will define, own, and execute the product roadmap, working closely with cross-functional counterparts.

Basic Qualifications

  • Product Experience: Minimum 3+ years of Product Management experience delivering highly successful and innovative products with your fingerprints all over them -- and you're deeply proud of what you've accomplished
  • Customer obsessed: You take a customer-first lens to your work, keeping the needs of various segments of customers in mind
  • Structured thinking/decision-making skills: You take on complex product challenges and simplify them
  • Data-informed and data-savvy: You find a way to get the data you need and whip it into an insightful story with no help. You know how to use this data to make decisions without getting stuck in analysis paralysis.

What the Candidate Will Do

  • Experience building products 0 to 1
  • Experience building a Subscriptions product or similar (ex. consumer product experience focused on optimizing various parts of the funnel (growth, retention) or on loyalty products building benefits)
  • Experience working with diverse stakeholders, including operations teams
  • Experience working on marketplace products
  • Full-stack product delivery that includes UX and backend systems

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

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An Insider's view of Uber

What’s the vibe like in the office?

When I went into the office for my final interview with Uber, I had the same feeling that I did when I stepped onto my college’s campus for the first time: it just felt like the right fit. The office was high-paced but also relaxed and you could immediately tell that people were friends and genuinely enjoyed being there.

Paige Sammarco

Account Executive, Uber Eats

What kinds of technical challenges do you and your team face?

One of the big challenges today with experimentation is around guaranteeing correctness, especially for small changes to ensure confidence in results. Was that change the cause of new behavior? Did other experiments get in the way? It all comes down to how accurately you can detect small changes within consumer behavior.

Azarias Reda

Head of Uber's Experimentation API team

What makes someone successful on your team?

We encourage employees to “drive your growth” by learning through opportunities on the job. Formal training can’t often give you the scope to build, apply, and practice new skills in the way that learning by doing does. We believe that you can learn whatever you don’t know in an environment that fosters mentorship and feedback.

Becky Karsh

Head of People Development

How do you empower your team to be more creative?

We make sure we don’t ship org structures, but rather aligned products. How can our products complement one another, building upon each other to achieve our primary goals? Whether it’s scheduling, routing, predictive analytics, or operational excellence, we are acting as one, and smartly leveraging our domains and strengths.

Joe Chang

Director of Engineering, Uber Freight

How does your team reward individual success?

I believe recognizing someone’s contributions are a big part of team play. On our weekly meetings, we always start with a shout-out, and it’s amazing how this simple topic stimulates the team to recognize small victories and accredit colleagues for their accomplishments. This brings our team together and fosters a more collaborative environment.

Silvia Penna

Sr Manager, Central Operations

What are Uber Perks + Benefits

Uber Benefits Overview

Doing your best work means being your best self. To help, we offer a wide range of benefits and perks, some that only Uber can, to support your health and wellbeing.

Culture
Volunteer in local community
Our people, process, and technology can help transform cities into safer, more efficient, and more beautiful places. Learn more: https://www.uber.com/community/supporting-cities/
Partners with Nonprofits
Technology, when it's done right—and combined with good partnerships—has the potential to contribute to a better world for all. Learn more: https://www.uber.com/us/en/community/
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Professional Development Benefits
Diversity Program
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