RingCentral, Inc., a leading provider of Unified Communications as a Service (UCaaS), fosters a dynamic, success-driven, and team-oriented environment committed to delivering simple and delightful products for our customers. We are looking for a candidate with an entrepreneurial spark and a passion for redefining how people communicate.
The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you have the ability to thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark!
We’re not a phone company; we’re a cloud business-solutions provider. We've thrown out the old PBX along with its rigid rules and eliminated the complexity and unnecessary expense of managing business communications the old way.
RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.
We are hiring a Senior Product Manager in our Enterprise and SMB team to drive core setup, administration and end user settings management across web, desktop and mobile. You will help define, develop, and deliver world-class features and experiences that solve real customer problems for account, user, and system management for our Messaging, Video and Phone collaboration products in a single unified interface.
The Product Management team works closely with our engineers to guide products from conception to launch. As part of the Product Management team, you bridge technical and business worlds as you design features with engineering and then zoom out to lead cross-functional teams to deliver solutions.
The ideal candidate should be passionate about building application software, with experience in user interfaces and a keen eye for user experience, to help business administrators and users get their tasks done efficiently. You will have experience defining the functional requirement of end user features, working with a design team to bring solutions to life, and working with engineering and quality assurance to bring them to market.
You can see the big picture and are willing to get your hands dirty with details and with data. You are intensely curious about user behavior and get excited about understanding the customer’s problems. You have incredible patience, solid negotiation skills, and understand how to strategically plan, prioritize, and make tradeoffs.
You understand that saying “no” is as important as adding new features. You also enjoy tapping the left side of the brain and quantifying your decisions by analyzing data and setting up proper measurement and reporting for each feature launched.
Understand and prioritize customer needs
Conduct customer interviews, follow-me-home, and other studies to understand customer behavior and needs
Define functional requirements and user experience for features and products
Define product success metrics and track success of features and products
Collaborate cross-functionally with Engineering and Quality Assurance on feature definition and development
Work with cross-functional teams on product go-to-market strategy
Understand the competitive landscape and evaluate trends to better inform feature prioritization decisions
Bachelor’s degree in Computer Engineering or Computer Science
2+ years of product management experience in a technology company
Previous work experience with web-based Enterprise, SMB or Consumer User Interfaces
Excellent written and presentation skills
Experience creating mockups and wireframes
Capable of taking complex issues, breaking them down and making them simple to understand
Ability to thrive in a fast-paced / entrepreneurial environment
Highly empathetic with users, customers, and co-workers
Positive, team-focused attitude toward software development
Understanding of behavioral psychology
Track record of managing the entire product life cycle
MS Computer Engineering / Science or MBA
Unified communications (Telephony/VoIP, Video Meetings, Messaging & Collaboration) experience
Product Management experience with mobile and desktop user interfaces
Knowledge of UX / UI design patterns
Worked at a high growth startup
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RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.
RingCentral is headquartered in Belmont, California and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.