Product Manager, Proactive Notifications at Comcast

| Philadelphia, PA
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Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Description

We are seeking an enthusiastic team member for the position of a Product Manager, Proactive Notifications. You will develop a hypothesis driven experiences with cross-functional teams to create an iterative process that allows quick and iterative customer facing experiences trials and make data driven decisions to improve the customer experience. The successful candidate will be a tenacious, ambitious self-starter with a passion for delivering in a complex, fast-paced hyper growth environment. You will have proven analytical capabilities, strong persuasive writing skills, a strategic mindset and broad product experience.

You will be owning a strategic product roadmap that is focused on building platform capabilities while proving out for certainly use cases/experiences. These core capabilities span notification orchestration, publishing, governance, and analytics, to reach our customers in the product/channel of their preferred (i.e., via SMS, Push, email, and in-product) notifications. You will also serve as a major resource to other product managers, Within the TPX organization, Comcast's Emerging Experiences team is focused on building proactive product experiences to connect customers with everything they love. These proactive experiences are delivered through "moments that matter" to establish trust and positive experiences with Xfinity, and we are constantly pushing the boundaries through new technologies and approaches with our Xfinity Assistant Notifications Platform. These core capabilities span message orchestration, publishing, governance, and analytics, in order to reach our customers via SMS, Push, email, and in-product notifications.

We are looking for an individual who

  • Thinks strategically. You see the "big picture" of challenges and opportunities ahead and creatively define solutions to those challenges.


  • Has passion. You love to build compelling customer-first digital experiences that both leverage cutting edge tech and resonate on human terms.
  • Communicates effectively. You excel at sharing ideas with other team members, crafting your message for a variety of stakeholders and providing insights in a clear, helpful way.
  • Executes. You have a bias for action and know how to break down barriers to get the job done.
  • Has courage. You are comfortable openly sharing your perspective and proposing new ideas and processes.
  • Learns. You are naturally curious and committed to continuous personal and professional development.


  • Can have fun. You're charismatic and can talk to anyone; you're flexible, courageous, and excited to help build something amazing and share it with the world.
  • Motivates oneself and others. You understand the impact of a highly satisfied, excited user base; you are passionate about designing the best experience possible for them.


Responsibilities

  • Storytelling - crafting a narrative that gets internal stakeholders about your product vision with a strong attention to detail, with outstanding written and verbal communication skills
  • Collaborate tightly with engineers and designers throughout the product development cycle, from concept ideation to deployment and beyond


  • Lead/facilitate cross-functional working sessions to discover and prioritize the right product experiences
  • Author detailed user-centric requirements that position our development team for success
  • Lead agile ceremonies like grooming and sprint planning to drive forward product development
  • Drive roadmap discussions making quantified and justifiable trade-off decisions in scope, date, and quality
  • Support our data instrumentation and analytics strategy, including collection and analysis of KPIs across products


Preferred Experience

  • 5+ years' experience of hands-on product management, collaborating tightly with engineers and designers throughout the product development cycle, from concept ideation to deployment and scale
  • Storytelling - crafting a narrative that gets internal stakeholders about your product vision with a strong attention to detail, with outstanding written and verbal communication skills
  • Support our data instrumentation and analytics strategy, including collection and analysis of KPIs across products


  • Create plans that have clear, measurable success criteria
  • Lead agile ceremonies like grooming and sprint planning to drive forward product development
  • Drive roadmap discussions making quantified and justifiable trade-off decisions in scope, date, and quality
  • Identify, gather, and drive consensus among all required groups across the company when trying to accomplish larger goals. You resolve blockers in other teams to move forward.
  • Successful in times of ambiguity and can create clarity from chaos


  • Flexible in an ever-changing environment.
  • Fosters an action oriented, values-based and purpose driven work culture
  • Disseminate knowledge as widely as possible across your team and look for opportunities to take that knowledge to other groups
  • Collaborate with senior leadership to plan in providing a roadmap indicating what objectives your team will be working on in the future.
  • Manage your work with data, product, and project management tools to identify new features, write and track requirements, partner with development and QA in the product development process


  • Bachelors degree or Equivalent


Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education
Bachelor's Degree

Certifications (if applicable)

Relative Work Experience
7-10 Years

Comcast is an EOE/Veterans/Disabled/LGBT employer.
More Information on Comcast
Comcast operates in the Digital Media industry. The company is located in Philadelphia, PA, New York, NY, Universal Parks & Resorts, FL, Miami, FL, Universal City, CA and Sunnyvale, CA. Comcast was founded in 1963. It has 68848 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 414 open jobs at Comcast, click here.
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