Product Manager - Lending

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ABOUT HAPPY MONEY 


Happy Money® is building a happier and more equitable financial ecosystem that seamlessly blends psychology, technology, and a focus on happiness to help consumers go from borrower to saver, investor, and giver. The company provides a path toward improving financial well-being and securing greater happiness – beginning with paying off credit card debt – through its science-enabled, purpose-driven marketplace between mission-aligned capital and consumers.


Backed by leading investors including Anthemis Group, Tencent Holdings and CMFG Ventures, Happy Money has helped nearly 150,000 members pay off more than $2.7 billion in credit card debt since inception through its award-winning Payoff Loan™. Founded in 2009, Happy Money has a diverse employee base of over 350 people across the United States.


ABOUT THE ROLE

Product Managers at Happy Money transform great ideas, tech, and science into amazing and delightful member experiences. 


Happy Money is looking for a Product Manager to help us build a world class loan servicing experience that facilitates debt reduction and promotes happiness. This Product Manager will be responsible for challenging the status-quo and looking at new ways to create powerful customer experiences that enable members to effortlessly paydown their loan and save money. 

If you are ready to reinvent financial services and want to combine science and money to create more happiness in people’s lives, we want to talk!

YOU WILL

  • Own the product roadmap for key aspects of our membership experience for lending
  • Conduct competitive analysis to understand how Happy Money compares to others in the market
  • Partner with Product Designer and UX Researchers to identify, design, test, and validate consumer experiences that delight and solve member needs\
  • Participate in ideation sessions with cross-functional teams to drive alignment towards a shared vision
  • Collaborate with cross-functional stakeholders to set near and long-term objectives, identify and define metrics-based goals, and drive progress against those goals
  • Work closely with the engineering team to build and release capabilities that solve real member needs and can scale to support Happy Money’s hyper-growth targets
  • Identify, validate, and prioritize capabilities based on the member benefits, financial impact, and engineering feasibility
  • Write agile user stories with clear acceptance criteria, that are targeted to iteratively improve capabilities overtime while validating their impact towards defined goals
  • Define KPIs, track results, and drive improvements

ABOUT YOU

  • 3 years of experience building amazing consumer products and experiences - bonus points for lending and/or Fintech experience
  • Track record of delivering products from concept to launch with a strong user focus
  • You have strong customer empathy and are customer-centric in thought–from balancing business, tech, and design to prototyping and validation, you place the customer at the heart of every decision you make
  • Ability to clearly document and communicate product, technical, and business requirements
  • Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
  • Significant experience with agile and with common product management tools and processes
  • Comfortable with cross-functional collaboration between Design, Product, Engineering, Data Science, and Marketing
  • Significant experience working with user experience to research and validate hypotheses
  • An end-to-end thinker and problem solver–curious about the inner workings of financial services and hungry to make it better
  • Data-informed, but not limited—you know how to define metrics and determine the impact of initiatives, but you also know how to derive insights from both quantitative and qualitative data
  • A collaborative leader–passionate about growing and sharing your skills to help other team members develop and refine their talents
  • A world-class product leader–you have a full spectrum of skills from interpersonal, to strategic thinking, to analytics, that can drive a multidisciplinary team throughout the product life cycle
  • Comfortable working at a macro vision level as well as a micro detailed task level



Here at Happy Money, we live by our core values of Love, Trust, and Hustle and welcome all. Love is shown in how we develop meaningful relationships with everyone we interact with; whether it’s a member or your manager. Trust is shown through how we empower each other to come to work as our true selves and embrace our differences. Hustle is shown through how we fail fast and learn from our mistakes. No one is perfect, we’re all human; if this job description doesn’t exactly match your background, we encourage you to apply anyway!

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Candidate Location Eligibility:
New York City, NY

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