Product Manager, Identity

| San Francisco, CA
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Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

Product Manager, Identity

Airbnb is a vision and mission driven company. Our Product Managers embody this culture and mindset. Product Managers here imagine the ideal end state for our community (guests and hosts) first and work backwards from it, challenging all current assumptions. They champion a winning strategy and leverage metrics to ensure we are making progress against it. They partner with talented cross-functional team members (across engineering, design, data science, etc.) and lead teams to execute upon a shared vision. They are incredibly hands on and are not afraid to roll up their sleeves to get the right outcome for our community.  We are looking for leaders who want to join us in this journey to accomplish our mission of creating belonging everywhere.

About Trust

Airbnb is a platform built on trust. Our hosts are opening their homes or providing experiences to travelers from around the world. We’re creating new relationships & placing people in vulnerable situations. Therefore trust is the fundamental currency of Airbnb.

The Airbnb Trust team builds trust by creating safety at each moment of the journey. We set the standards & expectations, do our best to keep bad actors out and provide the right tools for good users to thrive without getting caught in the net.

About Identity

For many Internet companies, identity is simply about your online login. At Airbnb, we are building communities that will meet and spend time together in the real world. When you travel, you will meet hosts who open their homes to you. And when you host, you will welcome guests from anywhere and everywhere. To make that happen, we want that to be the most trusting and engaged community possible. And that starts with really knowing the host or guest in front of you. The Airbnb Identity team focuses on ensuring that everyone is well known while at the same time representing themselves as the authentic person they choose to be.

About the Role

As the Product Manager of Identity at Airbnb, you own identity for the entire company: every product line, hosts and guests, worldwide. You are designing identity for a new way of traveling: an on-line/off-line reality where real people meet to share real experiences. You’re responsible for setting the strategy of who gets verified, when they’re verified, and how. This includes making the experience seamless for good users, while preventing bad users from misusing the system - ultimately leveraging identity to build trustworthiness in the Airbnb community.

Responsibilities

  • Establish the vision for identity based on the value we can provide. Stay close to industry trends and opportunities to advance the vision.
  • Challenge the status quo and inspire people toward a unified outcome. 
  • Define goals and success with clearly measurable objectives and key results. 
  • Efficiently execute to ship identity products and deliver impact for our business and users.
  • Lead cross-functional groups to deliver on the team’s mission. 
  • Communicate concisely and influence outcomes.
  • Build alignment across product teams, cross-functional partners (FP&A, Operations, Guest/Host Experience, Payments, Policy, etc.) and Leadership/Executive team
  • Deeply understand the identity problem space
  • Develop the product roadmap and long term strategy for the Identity team
  • Set metrics and key results that inform product health and success
  • Collaborate with a world-class team of Engineers, Designers and Data Scientists
  • Establish the product vision and strategy for your product area.
  • Define goals and success with clearly measurable objectives and key results. 
  • Develop product roadmaps and build alignment across product teams, cross-functional partners (FP&A, Marketing, Operations, Customer Experience, Trust, etc.) and Leadership/Executive team.
  • Implement best in class product development and management practices.
  • Efficiently execute to ship product and deliver impact for our business and users.
  • Lead cross-functional groups to deliver on the team’s mission. 
  • Communicate concisely and influence outcomes.

Qualifications

  • 8+ years of product management experience.
  • BA/BS degree is required. Concentration in Computer Science or a related technical discipline is preferred
  • Experience working with Engineering, Design, and Operations teams
  • Experience in the identity space
  • Demonstrated interpersonal skills 
  • Outstanding written and verbal communication abilities
  • Ability to quickly absorb technical concepts and communicate them to a non-technical audience
  • If you are metrics oriented and motivated by the vision of belonging anywhere, well versed in the identity landscape, and love working at the biggest scale, this may be just the role for you.
More Information on Airbnb
Airbnb operates in the PropTech industry. The company is located in San Francisco, CA and New York, NY. Airbnb was founded in 2008. It has 14622 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all 35 open jobs at Airbnb, click here.
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