Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the Team:

FIS is looking for a Product Manager I to join our team. As a Product Manager I, you will work with an exciting and collaborative team within our Product Group. We are passionate about our work and take a client-first approach to everything we do.  There are great opportunities for learning within this group.

What Will You Be Doing?

• Manages product plan by ensuring changes in market and business priorities including integration needs and technology advancements are reflected. Presents status updates at quarterly and annual stakeholder meetings.
• Demonstrates leadership by establishing and articulating a clear vision of success and how goals and objectives will be achieved.
• Prepares and presents product plans. Identifies risks and challenges, opportunities and growth strategies, business integration needs and retirement plans.
• Prepares and presents product roadmap reviews as well as providing product’s general strategic direction.
• Manages project inventory during budget planning process, interlocks on all companion activity and prioritizes as necessary to execute against plan throughout the year. Determines release dates.
• Monitors and understands product’s profit and loss statement. May be responsible for revenue and profitability of assigned products.
• Provides content for product roadmaps, ensures timely delivery and provides business reasons for any changes/revisions made to roadmaps.
• Engages and interacts with clients during feedback sessions, focus groups, user groups and requirements gathering sessions. Practices open and honest communications with clients.
• Acts as product launch manager when appropriate for new products or rollouts of major releases.
• Collaborates with senior management to provide content for market messages, sales collateral and as needed RFPs (request for proposal).
• Completes business scope documents and defines and documents user personas for individual products.
• Manages vendor relationships key to product delivery.
• Collaborates with vendor support managers for oversight and maintenance of all secondary and support vendor relationships.
• Interacts with key suppliers and partners.
• Coordinates and facilitates pilot activities acting as primary contact with client, securing pilot agreement and monitoring progress. Determines success criteria and recommends “go / no go” decision.
• Acts as escalation point for client issues that require product change resolution (does not include standard problem escalation process.
• Determines and approves all service level agreements (SLAs) related to products and includes with business scope documents.
• Works closely with development teams to review enhancement requests for strategic value and align resources to high priority project.
• Presents product information and industry thought leadership to external audiences in webinars and client conferences.
• Provides presentations to clients during business reviews, prospect briefings and internal group meetings.
• May require up to 40% travel.
• Other related duties assigned as needed.

What Do You Bring?

• Bachelor’s degree in business or marketing or the equivalent combination of education, training, or work experience.
• Working experience in the Payments Industry
• Thorough knowledge of FIS products supported
• Requires general business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence
• Effective presentation and interpersonal skills
• Knowledge of financial services industry and associated products
• Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner
• Ability to utilize judgment in decision making process and decisions related to job tasks
• Ability to communicate effectively with all levels of management in an organized, professional manner
• Client relationship management skills, understanding and focusing on clients’ needs, establishing credibility and building positive, professional, relationships with clients
• Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally
• Requires strong time management skills, attention to detail and must be resourceful
• Analytical, problem solving skills
• Project management skills; ability to prioritize and complete tasks
• Requires leadership and negotiation skills
• Flexibility, versatility, dependability

What We Offer You:

At FIS, we value new ideas and we pride ourselves on providing a wide-range of opportunities for professional growth in a face-paced environment. FIS offers an open-minded collaborative culture with enthusiastic technologists.  A true partner.  We are dedicated to our team members and our customers equally.  We strive to create an environment to help you succeed.

Additional Perks and Benefits such as:

• Company Paid Volunteer Day
• A generous paid time off program in which the benefits increase along with your tenure
• Health coverage offered for you and your family through Health/Vision/Dental/Insurance plans
• 401K with company contribution and Employee Stock Purchase Program with company match
• FIS Gives Back Program – charitable events and activities to help support our local community