Position: Product Manager (Hardware)

Business Unit: Crane Payment Innovations

Location: Malvern, PA

Who we are:

CPI makes the technology that powers your everyday life. If you've ever used a self-checkout, played the slots at a casino, gotten a drink from a vending machine, or paid to park your car, you've probably done so with the aid of one of the 10 million devices installed by CPI. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business-management software. Our technology powers more than 4 billion transactions every week - and we want you to be a part of it.

Payment technology is constantly evolving, and our associates are up for the challenge. We pride ourselves in our ability to deliver excellent service and support for our vast existing field base, while pushing the envelope of innovation to design and deliver new solutions that reflect the modern payment landscape.

At CPI you will become a valuable part of our culture of inclusion and collaboration, working in partnership with more than 3,000 global associates supporting 110 countries and currencies. If you are interested in making a global impact, we are looking for a full-time Product Manager to join us in our Malvern, PA location.

About the role:

The Product Manager is a leader, an analyst, a technologist, a visionary, and an influencer. Each Product Manager is accountable for the vision, development, commercialization, and overall success of their products. They are responsible for management and oversight throughout the product lifecycle, from ideation to end-of-life. This accountability extends to all applicable business channels, industry verticals, and geographic markets where the product is made available. The successful candidate will be comfortable working closely with internal parties from many facets of the business, such as manufacturing, sourcing, engineering, senior executives, sales organizations, and vertical leaders. They must also be able to engage with external parties, like business & channel partners, industry leaders, and end-customers

Successful incumbents in this role are well positioned for career progression in marketing and/or general management at CPI.

About the team:

The product team for our connectivity products consists of a small group of product managers and product owners located at multiple CPI sites in North America and Europe. The team also works on a daily basis with cross-functional teams that include other product managers/owners, business analysts, engineers, software developers, testers, and professional services colleagues in a variety of roles.

Why work with us:

With a 160-year history of innovation and growth, more than 3,000 patents, and an unmatched commitment to success, you are joining a company that has shaped the global landscape of technology. At CPI, you will become a valuable part of an inclusive culture of collaboration and innovation, all while directly impacting global payment solutions. Come see your ideas make change.

Responsibilities and Duties:

Product Management

• Lifecycle management - Own and lead product(s) across business channels from inception, through introduction, to end-of-life.
• Develop a product vision and translate it into a prioritized product roadmap for future development of each assigned product.
• Drive product growth, market share and profitability.
• Exceed customer satisfaction goals - quality, lead-time, delivered value.
• Prioritize, justify and manage customer-led product enhancements/investments.
• Drive resolution of customer satisfaction issues.
• Lead and maintain competitive product analysis for assigned products.
• Define and prioritize engineering product support activities.
• Work with external third parties to assess partnerships and licensing opportunities.
• Perform continuous competitive/market analysis of current and/or planned products and how they fit their intended market(s).
• Execute on roadmap investment plans to facilitate new product development.
• Gather business and marketing requirements in collaboration with internal and external stakeholders.
• Develop requirements documentation, share and influence stakeholders to gain buy-in throughout the business.
• Work side-by-side with engineering to ensure product development are tightly aligned to documented requirements and satisfactorily meet customer/industry needs.
• Deliver new product launch programs that increase market share and improve our competitive position.

Product Strategy and Execution

• Develop and maintain market-leading product roadmaps/strategies linked to vertical and business strategies.
• Develop profitable market segmentation, definition, and market sizing.
• Develop segmentation requirements and willingness to pay, resulting in strong product strategy with outstanding financial outcomes
• Design and execute VoC activities that result in differentiable and quantifiable value elements critical to customers and clear market requirements
• Develop strong business cases that support product investments aligned to strategy.
• Lead product positioning linked to clear understanding of competitive offerings and value.
• Develop and execute market leading new product launch
• Lead customer feedback/VoC activities and articulate market requirements to Engineering and the business via the market requirement document
• Arrange and host product demos & showcases to sales and other customer-facing teams to help drive awareness of product benefits, features, and value proposition.

Product Pricing

• Develop strong market and market segment based pricing strategies based on delivered customer value relative to customer's next best alternative.
• Develop, apply, and implement value pricing tools.
• Develop value calculators that simplify the complex.

Customer Relationship Management

• Communicate value in customer-centric terms that influence the customer to choose CPI solutions based on value delivered.
• Provide meaningful analysis on the business implications of customer needs.
• Drive value propositions into compelling customer pitches that result in customer orders.

Qualifications and Required Skills:

• Bachelor's degree required
• MBA or equivalent post-grad professional qualifications preferred.
• Strong business or finance experience in a B2B environment is required.
• Ideal candidates will have 3-5 years of practical product management or product marketing experience.
• Experience with device hardware or software solutions covering any combination of wireless, electronic payment acceptance, IoT, cellular technology or unattended point of sale applications is strongly preferred.
• Understanding of payments, payment security and credit card processing or vending industry knowledge is strongly preferred.
• Experience with the Atlassian suite (e.g., Jira, Confluence) is strongly preferred.
• Hands-on P&L responsibility is a plus.

Key Attributes for Success:

• High energy level, infectious enthusiasm, and innovative product vision.
• Strong leadership capability and extended runway for growth.
• Comfortable working in a highly-matrixed global organization as a team player.
• Ability to quickly analyze data/situations and draw relevant conclusions.
• Ability to make decisions that achieve desired results.
• Ability to establish credibility and be decisive and able to recognize and support the organization's preferences and priorities.
• Results and people oriented with sound judgment and coaching skills.
• Strong program management skills to meet deadlines.
• Excellent communication skills, both verbal and written.
• Up to 30% travel as necessary.

We offer:

• Competitive salaries
• Paid time off
• Sick time off
• Medical, dental, & vision insurance
• Flexible spending accounts
• Life insurance and disability benefits
• Onsite gym
• 401K with Company contribution
• Discounts for childcare
• Community involvement
• Opportunities to travel and work at our global sites

CPI is a part of CraneCo.

Crane Co. is a diversified manufacturer of highly engineered industrial products. Founded in 1855, Crane provides products and solutions to customers in the aerospace, electronics, hydrocarbon processing, petrochemical, chemical, power generation, automated merchandising, transportation and other markets. The Company has four business segments: Aerospace & Electronics, Fluid Handling, Engineered Materials, and Merchandising Systems. Crane has approximately 12,000 employees in North America, South America, Europe, Asia and Australia. Crane Co. is traded on the New York Stock Exchange (NYSE:CR).

Crane Co. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.