We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.
What you'll do here:

Do you want to enable the discovery and use of high-value content and resources that can expand the possibilities of research? The Product Manager - Discovery and Usage is responsible for connecting learners to library resources by supporting the development and management of technology and content initiatives at Gale that increase the discovery, use, and value of Gale offerings across all markets. We need an innovator to help us level-up our reach in discovery and improve the range and ease of access to our products.

As part of the Global Subscriptions team, this role will have a strategic focus on supporting the Gale Research Complete program, ensuring that this crucial suite of resources is optimized for access in the library. As the business owner of COUNTER for Gale, this role will also ensure that libraries receive usage data that allows them to make meaningful decisions about how they serve their end users. In the Global Subscriptions team, you will be part of a strong group of Product Managers covering areas such as Literature, Business and Periodicals. You will be encouraged to contribute ideas and feedback on areas outside your key Discovery and Usage remit.

Working in an Agile development environment, this position embraces concept work, builds and supports investment cases, and works closely with software developers, external partners, content architects and engineers, and other team members to define specifications and ensure quality throughout the development cycle. The ideal candidate understands the future of library management and discovery systems and has a passion for helping Gale's library customers be successful, while embracing the needs of the ultimate customer, the end user.
Key Responsibilities

• Enable researchers to find and use relevant content where and when they need it, through your familiarity with library discovery systems, knowledge bases, metadata standards and APIs.
• Serve as primary business contact with external discovery partners (e.g. Ex Libris, EBSCO), establish good working relationships with partners, and supervise developments in the library market to identify new discovery partners.
• Support customer-facing teams by advancing discovery issues requiring technical support to partners when required. Define and implement roadmaps to improve the discoverability of Gale resources within partner systems.
• Serve as primary business contact with COUNTER, keeping up to date with the latest developments in consistent, credible and comparable usage monitoring. Proactively develop projects to keep Gale ahead of the curve in this area.
• Analyze usage for Gale Research Complete, working with cross-functional teams, including our in-house Data Scientist. Identify insights that can support the roadmap for the team.
• Work closely with Content Engineering to ensure timely and accurate delivery of metadata to discovery partners and troubleshoot errors.
• Work with Director, Product Management, as well as external partners, software developers, UX, content engineers, marketing, sales and customer engagement, and other departments to ideate, develop, test, and iterate new offerings or refinements to existing capabilities.
• Analyse the user workflow for discovering and accessing Gale resources, identify and implement areas for improvement and use data to measure results and communicate value to both internal and external partners.
• Fulfill the role of Product Owner in regular standup meetings, planning sessions, and retrospective reviews during active software development projects. Prioritize support issues, bugs, and enhancement requests.
• Stay versed in industry trends and devise ongoing product improvements and monitor and mine product analytics such as usage metrics, Google Analytics, satisfaction data, customer feedback, competitive analysis, and market research.
• Support the Sales Department by conducting in-person and online training sessions for inside and field reps and by conducting customer webinars. As necessary, accompany sales reps and represent Gale at trade shows and conferences.
• Other duties as assigned to support the business.

Skills you will need here:
Required:

• Bachelor's degree or extensive experience in an equivalent.
• At least two years of progressive experience in product management, software development, publishing, the library or information industry, data analysis, education technology, or the equivalent combination of education and relevant work experience.
• Experience with discovery of and access to paywalled or restricted content.
• Experience with library metadata standards including KBART and MARC and library metadata repositories including community knowledgebases.
• Understanding of library link resolvers and OpenURL standards.
• Excellent customer service skills
• Proven ability to participate effectively and influence cross-functional teams without formal authority-including the management of external partnerships.
• Proven excellent written and verbal communication skills as well as diplomacy in order to articulate relevant information to both technical and non-technical audiences and senior leadership.
• Solid understanding of standard company software (MS Office, etc.).

Desired:

• Awareness of emerging standards including KBART Automation and Open Discovery Initiative.
• Familiarity with content APIs and their use and potential for content discovery.
• Experience defining product specifications and working with software development teams.

Travel Requirements:

• Occasional travel to trade shows and customer visits.
• Ability to travel by both auto and air.

At Gale, a Cengage Group company, we partner with librarians and educators around the world to connect 30 million distinct learners annually to essential, digital content through user-friendly technology that enhances experiences and improves learning outcomes. For more than 65 years, Gale has collaborated with academic institutions, schools, and public libraries around the world, empowering discovery and insights that push the boundaries of traditional research and advance learners in all areas of life.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen and Equal Employment Opportunity is the Law notice by visiting their corresponding links.

Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or you may call us at +1 (617) 289-7917.

If you are a Colorado state resident, please email [email protected] to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

If you are a Colorado state or New York City resident, please email [email protected] to receive compensation information for this role. Please be sure to include this posting's job ID in the subject line of the email to help ensure a timely response.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.