Product Manager (Customers)

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BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce (Nasdaq: BIGC) is a leading software-as-a-service (SaaS) ecommerce platform that empowers merchants of all sizes to build, innovate, and grow their businesses online. As a leading open SaaS solution, BigCommerce provides merchants sophisticated enterprise-grade functionality, customization, and performance with simplicity and ease-of-use. Tens of thousands of B2B and B2C companies across 120 countries and numerous industries use BigCommerce to create beautiful, engaging online stores, including Ben & Jerry’s, Skullcandy, Sony, and Woolrich. Headquartered in Austin, BigCommerce has offices in San Francisco, Sydney, and London.

Our mission is to power unrivaled ecommerce success at every stage of our customers’ growth. We equip growing businesses with the world’s most effective platform for creating beautiful stores, attracting customers wherever they shop, and generating sales. Online businesses using Bigcommerce can outsell and outperform those on other platforms.


About the role

We are looking for a Product Manager to join the Customers team at BigCommerce and help us on our journey to redefine shopper experiences for our merchant's customers. You will partner and learn from not only our internal teams but also our rich ecosystem of tech partners and agencies.

As a Product Manager, you’ll have the opportunity to be a strategic thinker, a problem solver and a leader to identify, validate and develop innovative and pragmatic solutions in the retail world. You’ll have the opportunity to be mentored by product leaders and other senior executives in the organization and get active support from the wider product practice with 50+ people.

Objectives
  • Empower merchants to create effective shopping experiences by segmenting shoppers for a variety of purposes, such as discounting and promotions
  • Reimagine how we help merchants manage their shoppers across B2C and B2B online stores
  • Enable merchants to have a holistic view of the shopper so they can improve the shopper’s experience by leveraging behaviors, motivations and product preferences

What you’ll do

  • Evolve our product strategy and roadmap and lead the execution 
  • Build stakeholder alignment with the leaders across the organization to ensure that the initiatives you drive align with the strategic vision of the product and the broader company objectives
  • Collaborate with cross-functional teams across multiple functions to deliver results; product marketing, strategic business development, legal, product design, project management, ux research, and engineering
  • Lead a high performing agile team; leverage best practices and actively evolve them
  • Manage the product lifecycle from opportunity definition to launch that deliver experiences that are simple, easy to use, and help our merchants grow
  • Partner with product design on UI designs and engineering on API designs
  • You’ll need to work during hours that are conducive to people in Australia and the United States. Your engineering team will be based in Australia, but many of your cross functional partners are in the United States. Beyond that, work hours are flexible.

Who you are

  • 3+ years of product management experience working on a SaaS product or 5+ years of related experience that prepares you well for your first role in product management
  • You build trust with all areas of the business by taking end-to-end ownership and consistently setting transparent goals and delivering results in a fast-paced environment.
  • Go-getter, self-organized and detail-oriented with the ability to think strategically.
  • Approachable, open-minded, enthusiastic and a team player. 
  • Your team loves working with you because you lead with passion, compassion, ambition, inspiration and motivation.
  • Ability to influence others to get things done
  • Grit, resilience, and persistence. When challenges present themselves, you stay cool under pressure and you persist through. 
  • Ability to deal with ambiguity, complexity and external dependencies 
  • Strong communication and presentation skills with an ability to convey concepts to technical and non-technical people in a clear and unambiguous manner.

Experience in one or more of the following would be beneficial:

  • Working on platforms or API products
  • Working in the ecommerce space
  • Working on business to business SaaS software
  • Popular marketing, merchandising or CDP providers (e.g. Bloomreach, Klevu, Segment, Tealium, Emarsys, Hubspot, Mailchimp, Acquia).
  • Developing products that are compliant with data privacy laws, such as GDPR.
  • Leveraging machine learning or other relevant academic experience with machine learning

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Diversity, Equity & Inclusion at BigCommerce
 
Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.

Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
BigCommerce offers equity to employees through a number of different occasions, including an annual equity performance review period.
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

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