Product Manager - Customer Portal

| Austin, TX
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About Billd

Billd is an exciting new FinTech company transforming the way construction companies finance projects. Billd is well funded, has its product in the market, and has been recently featured in VentureBeat, Austin Business Journal, and Modern Contractor Solutions as one of the innovation leaders in this space.

We believe in attracting and hiring the best and brightest. We are looking for talented, motivated professionals to join our growing team. At Billd, you will be challenged to be your best self and guaranteed to have one of the most professionally rewarding experiences of your career.

Interested in what our teammates and customers have to say about at Billd? Feel free to check out our 4.6 star Glassdoor rating and 4.8 Trust Pilot rating .

The Role

In this role you will be dialed in to the customer-facing side of our product to continuously be analyzing it's usage and working with stakeholders to improve it's functionality and maintain it's best-in-market status. The primary focus will be our customer digital experience which includes the marketing funnel digital experience and customer engagement in the technology platform.


Austin, TX in-office

Key Responsibilities:

  • Own customer facing portal, enhancements, use cases, and constant improvements
  • Take products and features through ideation, concept testing, design, development, and launch
  • Partner with customers to understand product usage and identify opportunities to innovate
  • Analyze customer needs, pain points, and goals in order to drive priorities
  • Create user stories and business requirements that clearly define features
  • Own customer integration launches such as QuickBooks and Plaid
  • Communicate the product strategy and roadmap to all key stakeholders
  • Perform regular competitive analysis to understand how other companies and platforms are addressing market needs
  • Drive the prioritization of feature balancing the needs of the market, existing customers and key internal stakeholders
  • Collaborate with the development teams as the product owner in our agile development environment
  • Coordinate beta testing of new products and features.
  • Establish and manage product metrics, outcomes, and roadmaps
  • Work with sales, marketing, engineering, and other business stakeholders to drive execution of product strategies


  • BA/BS degree in MIS, Business, or equivalent practical experience
  • 5+ years digital product management experience
  • 3+ years experience in product owner role in an agile development environment
  • 3+ years experience developing product strategy, product roadmaps and prioritizing product features
  • 3+ years experience with tools and processes to analyze customer usage and customer needs
  • Experience doing market analysis and competitive analysis
  • Strong listening, analytical and problem-solving skills
  • Excellent communication skills including verbal, written, white-boarding, and presentation
  • Natural tendency to be curious, positive and creative
  • Strong sense of responsibility; driving initiatives from inception to completion
  • Willingness to roll up your sleeves, collaborate with others and get stuff done
  • Strong project planning, time management, and collaboration skills
  • Keen attention to detail

Billd is committed to diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • AngularJSFrameworks
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • MailChimpEmail

An Insider's view of Billd

What’s the vibe like in the office?

Excitement. Team members celebrate others' successes both inside and outside the company. When a client calls up because they've just won a bid on a major project - and the clients know that we're there to help them - the excitement is tangible. We're solving age-old problems with an innovative approach, nothing is more exciting than that.

Jon Placa

Director of Financial Operations

What projects are you most excited about?

I'm most excited about our technology partnerships, specifically with Procore and Stack. Billd's credit terms act as a perfect complement to construction technology platforms and it is exciting to develop integrations into our partners workflow. Ultimately, the integrations create more value for contractors with a great user experience.

Robbie Reynolds

Director of Business Development

How does the company support your career growth?

The leadership of this company is serious about professional development and letting employees take on big challenges that excite them. Billd has allowed me to explore different teams and roles since I joined a year ago. It’s exciting to look around and see the amount the company has grown and to consider how much I’ve grown as well.


Sales Enablement Manager

What's something quirky about your company?

I consider under-desk hammocks, nitro green tea on draft, and a fully built out cross-training gym 100% mainstream at this point, so no quirks there. If I'm thinking "quirky," it'd have to be our Billd Office Music Policy: first person to arrive in the morning selects the jams for the day (no skips allowed).

Russ Briscoe

Director of Contractor Partnerships

What are Billd Perks + Benefits

Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
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