Product Manager - Channels at BigCommerce

| Austin, TX
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BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

Summary:

BigCommerce (Nasdaq: BIGC) is a leading software-as-a-service (SaaS) ecommerce platform that empowers merchants of all sizes to build, innovate, and grow their businesses online. As a leading open SaaS solution, BigCommerce provides merchants sophisticated enterprise-grade functionality, customization, and performance with simplicity and ease-of-use. Tens of thousands of B2B and B2C companies across 120 countries and numerous industries use BigCommerce to create beautiful, engaging online stores, including Ben & Jerry’s, Skullcandy, Sony, and Woolrich. Headquartered in Austin, BigCommerce has offices in San Francisco, Sydney, and London.

Our mission is to power unrivaled ecommerce success at every stage of our customers’ growth. We equip growing businesses with the world’s most effective platform for creating beautiful stores, attracting customers wherever they shop, and generating sales. Online businesses using Bigcommerce can outsell and outperform those on other platforms.

About the role

We are looking for a Product Manager to work closely with engineers, product designers, and business development team to lead the development of exciting new capabilities on our platform. Your initial assignment will focus on enabling omni-channel capabilities within BigCommerce platform building it natively and allowing partners to extend the offering. You will be working closely with the rest of the Product & Engineering Team, Strategic Business Development, Product & Partner Marketing teams and others to launch best-in-class omni-channel integrations.

What you’ll do:
  • Being fully responsible for one or a few product domain areas and leading development team(s) which have to provide a high quality product to the market. 
  • Gathering requirements from stakeholders (organization of process of gathering requirements; always be in-touch with Sales Department, Supports, Customers, and other Product Managers within the company) 
  • Define and communicate business outcomes and performance metrics to key stakeholders throughout the organization.
  • Preparing comprehensive description of Stories and Epics for development team(s)
  • Working with the Design team to prototype new features. 
  • Validating new functionality with customers before development. 
  • Enthusiastically lead your teams, consisting of developers, designers, and quality engineers, towards your vision with effective delivery.
  • Work collaboratively with your teams to break complex projects into small projects, with each iteration adding more customer value.
  • Explain to the development team(s) all details of stories before/over development (organization of explanation process — planning, grooming meetings etc.)
  • Provide feedback after testing of stories which were specified by yourself.
  • Demo new functionality to the stakeholders, the organization and customers.  
  • Analyze the entire product and propose ways to improve it.
  • Manage the product backlog and sprint backlog in Jira. Make it clear and up-to-date.
  • Analyze data to measure the impact of product improvements, and then iterate to constantly optimize performance.
Who you are:

Specialized Knowledge:

  • Clear understanding of principles and specifics of software development methodologies.
  • Extensive knowledge of product management techniques.
  • Good knowledge in at least one Business Domain (desirable): ecommerce, Ads, digital marketing. 
  • Knowledge of requirements management tools (at least JIRA & Confluence)
  • Master degree or higher (in Computer Science or similar, desirable).

Skills & Abilities

  • Knowledge of requirements management tools (at least JIRA & Confluence)
  • Strong English verbal and written communication skills.
  • Strong analytical skills to make a critical assessment of the information from numerous sources. Systems thinking and functional decomposition skills.
  • Setting clear goals and priorities. Time-management, ability to handle multi-tasking activities. Quick learning.
  • High flexibility. Ability to modify approach as per changing conditions, circumstances and feedback.
  • Excellent communication, presentation, and negotiation skills.

Professional Certification

  • One of the following (desirable): CSPO, CSM, IIBA CCBA or CBAP or any other Product management training.

Experience

  • Experience in product management 2 years (3+ desirable)
  • Proven experience in communication and presentation for large audiences and top management.

What's in it for you

  • Work for the Product company and work directly with the customers. 
  • Collaborate with local and international teams.
  • Learn from the team of senior professionals.
  • Be a part of a fast-growing company.
  • Flexible working hours.
Diversity, Equity & Inclusion at BigCommerce
 
We have the opportunity to build not only a great business but a great company, with soul. Our beliefs and commitment to diversity, equity and inclusion are a central part of achieving that.
 
Our dedication to DEI is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.
 
Current BigCommerce Employees: Please use the internal job board to apply for openings
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily sync
Open door policy
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
BigCommerce offers equity to employees through a number of different occasions, including an annual equity performance review period.
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

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