Product Manager, Business Systems

| San Francisco, CA
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ABOUT SIDE

At Side, we believe everyone should own their path. 

Side is the only real estate brokerage platform exclusively for the nation’s best agents. Based on its belief that homeownership is a fundamental human right, we provide top-performing real estate agents, teams, and independent brokerages with the best system, support, and service, in order to elevate the experience and results of buyers and sellers.

Side is led by experienced industry professionals and world-class engineers who develop technology designed to improve agent productivity and enhance the client experience. The company is backed by over $250M in funding from top tier venture capital firms, including Coatue Management, Tiger Global Management, D1 Capital Partners, Sapphire Ventures, Trinity Ventures, Matrix Partners, and 8VC. Side currently partners with agents in California, Texas, and Florida, with plans to expand nationally in the coming months.

At Side, you’ll have the opportunity to collaborate and innovate your way to success. Becoming an inSider means that you’ll be empowering business leaders to become business owners, all while forging your own path with like-minded entrepreneurs. Join us at Side and own your career, your impact, and your life!

About the Team

At Side, the Product Team owns end-to-end product design, from leading research studies to creating prototypes and high-fidelity mocks. Each Product Manager at Side is responsible for a large scope and thus drives a significant impact for our users and the business. We build products iteratively based on data insights and user feedback, and generate insightful assumptions about our users and their needs. We run user tests and develop prototypes to check our hypotheses and solutions and learn what to do next. Although data is how we make decisions at Side, we believe that collaboration, teamwork, and communication are critical to that process. We exercise transparency when talking to our partners and team and speak to our process, prioritization guidelines, and why we do what we do.

#LI-JJ1

ABOUT THE ROLE

  • Reporting to the Head of Product, this role will interface regularly with our MIS team and with our Product, Design, and Engineering teams to develop products that delight our customers and enable our internal teams to deliver amazing customer experiences. The ideal candidate will be an evangelist for human-centered design and ensure the customer is top-of-mind whenever we design products and experiences. The right candidate will balance research and thoughtful design with a highly practical approach and a bias for action. You may be a good fit if you have experience as an Associate Product Manager, Technical Product Manager, Program Manager, or Technical Project Manager.

WHAT YOU’LL BE DOING

  • Develop an understanding of business teams’ strategic priorities and partner with business teams, product teams, design teams, and engineering teams to execute cross-department implementation projects
  • Gather business requirements, perform user research, and lead the documentation process for new application functionality
  • Define a product roadmap and measurable goals and communicate to key partners
  • Lead product scope and deliverables for software releases, track project success metrics against goals, and lead sprint planning sessions and retrospectives
  • Support business case modeling and perform deep dive quantitative and qualitative analyses for software selections to determine alignment with strategic business initiatives
  • Provide assessment of risks and opportunities to business leaders to drive sound financial decisions and positive impact to the business
  • Organize and work with our business partners to complete user acceptance testing
  • Support change management functions for business partners and develop impact analysis reports
  • Work with Management Information Systems leadership to assist with strategic product backlog formation
  • Ad-hoc analysis & projects as needed to support business needs
  • Work autonomously but in collaboration with MIS team members, Product team members, Engineering team members, and business partners

WHAT WOULD MAKE YOU A STRONG FIT FOR THE ROLE?

  • 4+ years working in technology systems and/or on technology implementations (ERP/CRM/iPaaS/BI tools)
  • 4+ years leading teams during functional and technical requirements gathering, unit testing, user acceptance testing, and product deployment
  • 4+ years of related experience in management or technology consulting or with engineering teams in a functional capacity, with a focus on improving processes
  • Strong critical thinking skills and demonstrated ability to formulate decisions based on qualitative and quantitative analysis
  • You’re very good at collecting user requirements and leading cross-functional teams, including technical and non-technical partners
  • You’re effective at prioritization and presenting the justification for your prioritization
  • You understand how product solutions impact and drive the business
  • You can envision solutions not just for our current needs, but also at 10 or 20x our current scale
  • You can build a holistic product vision and build individual product solutions that fit into that bigger holistic system
  • Salesforce experience is preferred
  • Familiar with Agile Development
  • NICE TO HAVE: Familiar with or interested in the Real Estate Industry

COMPENSATION/PERKS

  • Competitive salary
  • Stock options
  • Best-in-class benefits, including 100% healthcare coverage (medical, vision and dental)
  • Flexible PTO
  • Learning & Development credit
  • Pet friendly environment

Side is dedicated to working with the highest skilled people from the most inclusive talent pool feasible. We maintain that diversity in all aspects leads to positive change, solutions and innovation for our customers and career fulfillment for our employees. All qualified individuals are encouraged to apply!

Side uses the E-Verify employment verification program.

Our stewardship of the data of many of our customers means that a background and DRE license check is required to join Side. We will, nonetheless, consider qualified applicants with arrest and conviction records in accord with applicable law, including the San Francisco Fair Chance Ordinance.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • GraphQLLanguages
    • ReactLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • JIRAManagement
    • DrupalCMS
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

An Insider's view of Side

What's something quirky about your company?

Side is very forward-thinking in terms of flexible work options, and because we're so young there's a lot of opportunity for personal and professional growth. We're encouraged to be innovative and creative in order to drive company goals. If you're looking for a company where you can become the best version of yourself, Side is the place to be.

Brian Aguero

Sales Ambassador

What's the biggest problem your team is solving?

I’ve been at Side for almost 3 years, and it’s been the most fun I’ve ever had at work. We know what we’re doing, we know why, and we know how. And, the cherry on top, is that the work we’re doing has a huge impact on the lives and businesses of our clients and is transforming the real estate industry along the way.

Adriano Castro

Director of Product Management

How does the company support your career growth?

I've found a company where I can constantly grow and evolve, be supported by my peers and management, and truly make an impact on both the company and our customers. Side empowers employees by providing transparency, and a culture of open communication and collaboration. We're recognized for our successes and never punished for owning our mistakes.

Jess Lawrence

Manager, Agent Success

What makes someone successful on your team?

At Side, we believe that each one of us is an owner. If we see a problem, we seek to immediately address and solve it through active communication. We do this with care, paying serious attention and consideration to all the pieces, and ensure that we're talking clearly to all of all the parties involved.

Kathy Razvan

Head of Talent & People

What are Side Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
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