Product Manager, App Ecosystem

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Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology.
Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market. 
Come help us bring modern software to modern science.

ROLE OVERVIEW 

Benchling’s developer platform exposes APIs and interfaces to connect a company’s digital source of truth to the real world, and extend how Benchling itself works. Our customers write custom scientific analysis logic, and have it run after certain actions. Instruments automatically upload measurements into Benchling as they’re taken. In some cases, entire experimental processes are designed in Benchling and carried out by robots, which measure out samples and move them from one instrument to the next.

The potential of these integrations is extraordinary, but it’s still fundamentally built customer-by-customer. We’re building out an app ecosystem to change that. In a couple years, any customer, including the majority of small ones who don’t have engineering teams, will be able to install apps to hook Benchling up to their lab instruments, run more specialized analyses, and connect to other common software platforms they have. Think about Salesforce’s AppExchange, or Slack Apps — these took the potential of their developer platforms and gave it to every customer, and created an entire marketplace for third-parties to extend further. Labs have the same need, and are waiting for something like this.

The framework for building apps on Benchling is already underway, and we support basic apps now. We’re on track to have a dozen or so built on it by the end of the year. We need somebody to chart the path forward from there, and develop the burgeoning ecosystem that sits at the intersection of biology and tech.

YOUR IMPACT
  • Define the 2-3 year vision and product roadmap for our app ecosystem
  • Work with our eng team to design and launch our app framework
  • Work closely with our customers to understand how they’re using our product, their needs, and their pain points
  • Partner with our strategy team to develop an approach for how we’ll build out the ecosystem. E.g. the order to tackle different market segments, what apps (or classes of apps) we should encourage first, etc.
  • Partner with strategy, sales, and marketing to develop our pricing, packaging, and distribution models for the ecosystem
ABOUT YOU
  • 8+ years as a Product Manager (or a similar role), working with enterprise software and integrations
  • 3+ years experience working on app ecosystems
  • Track record of being data-influenced, with sound reasoning for strategy decisions from that data
  • Excellent at listening to others and articulating ideas in written and oral form
  • Influential leadership and interpersonal skills that enable you to build strong relationships with customers, your reports, company peers, and executives


Nice to haves:

  • Comfortable with programming, especially in scripting languages
  • Experience in developer relations, or other partnership-building with software developers
  • Experience with lab software, particularly instruments and LIMS software

#LI-EN1 #LI-Remote

Benchling welcomes everyone. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
Our leadership principles guide how all Benchlings can lead by example:
  • Admit mistakes and shortcomings
  • Deliver results
  • Disagree and commit
  • Obsess over customers
  • Rely on work ethic
  • Show empathy
  • Recruit and develop the best
  • Sweat the details
  • Think and communicate clearly
  • Unite around the mission

For applicants for U.S.-based roles only: All new hires in the United States are required to be fully vaccinated against COVID-19 and to provide proof of vaccination prior to their first day of employment. If you are unable to be vaccinated for medical or religious reasons, we will explore potential reasonable accommodations; however, Benchling may not be able to grant such accommodations in all cases if doing so would cause undue hardship.

If you are a Colorado, Connecticut, or New York City resident: Please contact us by emailing [email protected] to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • FluxLibraries
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • WordpressCMS
    • IntercomCRM
    • PipedriveCRM
    • SalesforceCRM

An Insider's view of Benchling

What’s the vibe like in the office?

I think that the company culture is at the center of everything we do. Every single person here is willing to put down what they're doing to support to their colleagues whenever needed. That’s what is particularly special about Benchling. People are always ready to give their best effort, and there's no shortage of laughter or camaraderie!

Madeleine

Customer Support Specialist

What does your typical day look like?

The mission driven culture defines our day to day in the "office" (or Zoom meetings/Slack messaging). I've never worked at a company where there's such a permeating sense of optimism. People are generous with their time and knowledge, but still remain humble. Also, Aloha Fridays keep our vibes in check.

Alex

Implementation Manager

How has your career grown since starting at the company?

One of the main reasons I joined Benchling is I knew I would grow along multiple axes. Benchling gives me the opportunity to explore outside of my role as an engineer. In the short time I've been here, I've had the opportunity to contribute to the company blog, help organize the annual hackathon, and manage part of the internship program!

Steven

Software Engineer

What unique initiatives do you have that encourage innovation?

I’m very excited by our COVID-19 initiatives. In an effort to help ramp up testing, we have partnered with universities and private companies to create a turn-key software solution that powers their sample analysis on Benchling. We’ve made it much faster for any lab that plans to spin up COVID-19 tests!

Nishant

Regional Lead, Professional Services

What projects are you most excited about?

As a co-lead of Benchling's People of Color affinity group, I'm most excited about projects and events that teach and celebrate multiple cultures. On Lunar New Year, our group passed out red envelopes. Many employees were familiar with the tradition, but they learned even more about its significance in Asian cultures from the information we shared.

Chanel

University Recruiting Lead

What are Benchling Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Benchling is home to several employee-driven affinity and interest groups that help our employees connect with members and allies of various communities.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
All employees participate in an Interview Training that, amongst other things, raises awareness around the impact of unconscious bias in the evaluation process and strategies to best mitigate this.
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Employees receive unlimited hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
On top of weekly happy hours & monthly events, Benchlings travel abroad for annual company retreats!
Free Daily Meals
Employees get free lunch on Monday, Tuesday, Wednesday, Thursday, Friday. Is that the Dinner Bell, JeffyP hears? That's right. Dinner every night at the office for Benchlings after hours!
Stocked Kitchen
Happy Hours
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program

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