Product L4 SME at Nokia (Dallas, TX)

| Dallas-Fort Worth, TX
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Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

Our team is part of the IP Telephony Applications (IPT) inside the CNS Core Networks. We, as 4LS Product NPI and Crisis Management are reponsible to maximize value capture within Core business via improving Time-To-Value by spearheading roll out of Core Portfolio products through New Product Introduction.

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

What you will learn and contribute to

We are looking for a Special Support Engineer to our 4LS Product NPI team out of North America.

Are you passionate about solving problems?
As part of our team, you will:
  • Represent product R&D towards Services organisations from technical perspective
  • Provide remote and/or onsite support for NPI (New Product Introduction) projects which includes solving complex issues and helping to execute test cases that are required by the project completion. You will be a key stakeholder for the succesfull execution of the assigned projects.
  • Resolves the Software issues at field as L4 product SME.
  • You will be involved into the troubleshooting and restoration of customer emergency situations


Your skills and experience

You have:
  • Bachelor's degree or equivalent experience required
  • Advanced technical understanding of mobile networks and architecture, including Nokia VoX/VoLTE solution in the senior roles of Lead Architect.
  • Deep understanding of at least one (more is an advantage) of the Nokia Core Networks products, and their internal design & software code implementation especially: SBC, NTAS, CFX, NEF.
  • Strong analytical and problem solving skills with experience in debugging and troubleshooting complex problems
  • At least 10+ years of experience in technical fields of telecommunications in R&D, Development, Support or Services roles
  • Clear and effective communications


It would be nice if you also had:
  • Systematic and analytical thinking
  • Customer centric mindset
  • Stress tolerance
  • Proactivity
  • Flexibility


What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Company Culture: We believe our people are our greatest asset and we aim to foster a fun, challenging, positive, and inclusive work environment. We offer 1-on-1 mentorship, learning and development opportunities, global impact and interaction, and flexible work/life balance.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:
  • One of the World's Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation


At Nokia, we act inclusively and respect the uniqueness of people.

Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.
More Information on Nokia
Nokia operates in the Software industry. Nokia was founded in 2022. It has 132624 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 158 open jobs at Nokia, click here.
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