Invitae makes it easy to access your genetic information, so you can take control of your health.

Product Integration Liaison at Invitae

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Invitae is a rapidly growing, technology-driven company. Our mission is to empower doctors and patients to use genetic information to make informed medical decisions at all life stages. Our team is expanding rapidly and we’re looking for people who are passionate about helping improve healthcare to join us. 

As a Product Integration Liaison for Customer Support, you will play a key role as we expand our test menu and product offering, and grow to support millions of patients around the globe. This is a unique opportunity to work closely with an experienced team of customer support professionals, operations and logistics, clinical and medical affairs, regulatory, product, and development. Join us as we bring comprehensive genetic knowledge to the world.

What you will do:

  • Engage with cross-functional programs focused on launching new or improved product offerings, acting as the main representative for all customer support teams
  • Lead program specific check-ins with the customer support leads or their delegates to provide ongoing communication regarding program status
  • Coordinate working sessions to gather feedback and decisions from subject matter experts, collaborating to build new or update existing workflows as required
  • Maintain clear documentation of all program specific tasks, deliverables, and details
  • Create training materials in collaboration with the service training team, coordinate training scope and dates, ensuring timeliness with planned launch
  • During all phases of program design and launch, work to identify gaps or risk that would prevent a successful launch, with an eye toward building scalable business processes
  • Partner with other Product Integration team members to contribute towards continuous process improvement

What you bring:

  • Experience working in cross-functional teams with diverse stakeholders
  • Ability to work both independently and collaboratively in a dynamic and rapidly changing environment
  • Creative problem solving and nonlinear thinking
  • Aptitude and desire to gain in-depth knowledge of operations across the organization
  • Effective decision making with the ability to identify a critical decision requiring escalation or feedback
  • Excellent communication and interpersonal skills
  • Excellent attention to detail and organization
  • Comfortable working in ambiguity and highly self motivated
  • Comfortable working in high-pressure or deadline oriented environments
  • Experience with SalesForce, JIRA, and Google Apps a plus

By joining Invitae, you’ll work alongside some of the world’s experts in genetics and healthcare at the forefront of genetic medicine. We’ve created a culture that empowers our teams and our teammates to have the biggest impact and to explore their interests and capabilities. We prize freedom with accountability and offer significant flexibility, along with excellent benefits and competitive compensation in a fast-growing organization.

Join us.

At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages

What are Invitae Perks + Benefits

Invitae Benefits Overview

At Invitae, our employees are the key to our continued success. Our culture is one of our most important strengths. A set of commitments we make to each other and to our customers to build a world-class organization in service of our mission. That is why Invitae proudly offers comprehensive perks and benefits program with choice and flexibility in mind.

Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program

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