Clari uses AI and automation to drive growth and retention for high-performing revenue teams. Clari’s market-leading Revenue Operations Platform is currently processing over $300 billion in pipeline each year, and is used by over 100,000 marketing, sales, and customer success professionals across 170 countries. Customers include market leaders like Adobe, Zoom, Qualtrics, UiPath, Okta, and Workday. We constantly hear from our customers that Clari is required equipment, and that we’ve changed their lives and the trajectory of their businesses. It never gets old, and we never take it for granted. Together, we help others realize their fullest potential by transforming their revenue operations to be connected, efficient, and predictable.

At Clari, our Revenue Operations Platform helps our customers transform their revenue teams to be connected, efficient, and predictable. Our Customer Education team plays a huge role in scaling our growth and ensuring customers realize the full value of Clari. 

Clari is hiring a Product Documentation Manager to join the Customer Education team. You’ll play a critical role in scaling our growth, and ensuring customers realize the full value of Clari. You’ll own our Knowledge Base, and ensure that it not only has helpful, accurate product documentation, but also is integrated within the customer experience across our Community, Support Portal, LMS, and even within the product. 

The ideal candidate will have extensive experience with product documentation, and be excited about taking ownership over our product documentation strategy. 

This is a fully remote opportunity and can be worked from any location in the United States.

Responsibilities

• Own & manage our customer-facing Help Center, which includes product documentation, product updates, best practices, and FAQs
• Work cross-functionally with SMEs in Product, Product Marketing, and Sales Engineering (to name a few teams) to develop and deliver short and long-form documentation
• Manage our documentation request cadence and process
• Maintain standards of style
• Work as a team to help Customer Success educate and enable our customers at scale
• Work with the Community Team on education opportunities that come from the Help Center

Qualifications

• 4+ years experience in a similar role with experience in customer education and documentation
• Ability to communicate detailed information effectively in a friendly but professional voice that is tuned to different audiences
• Strong empathy for customers
• Ability to prioritize, multi-task, and deliver projects on time
• Startup experience or you work well in a fast-paced environment
• Familiarity with tools like Zendesk and Salesforce, and manipulating and annotating product images
• Revenue Operations or Sales Operations and SFDC knowledge a plus

Benefits and Culture

• Team-bonding activities and company-wide events
• Flexible working hours and remote opportunities
• Internet, phone, and wellness reimbursements
• Paid maternity and paternity leave
• Fertility support
• 401(k) and college savings plan
• Pre-IPO stock options

#LI-Remote #BI-Remote

You’ll often hear our CEO talk about “Being Remarkable.” To Clari, remarkable means many things. First and foremost, we believe in providing work that’s interesting and meaningful, in an environment that’s nurturing and inclusive, that is free from discrimination for each and every team member without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Efforts have to be recognized. Voices have to be heard. And work/life balance has to be baked into the very fiber of the company. We are honored to be recognized by Inc. Magazine and Bay Area News Group as a best place to work, several years running. We’d love to have you join us on our journey to remarkable!