Product Director (Remote) at Interactions

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Who is Interactions?

Interactions, LLC is the world’s largest independent AI company. We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries. Since 2004, we’ve helped leading companies like MetLife, CitiShutterfly, and LifeLock have millions of successful conversations, resulting in saving operational cost and increasing productivity.

Interactions’ 5-year vision is to accelerate a transition from today’s frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our customers benefit from dramatically improved customer experience and increased customer engagement, while also saving significant and demonstrable operational expenses.

Job Description

As a member of our Professional Services team, you will be engaging with customers to drive implementation and adoption and ensure our customers' success.

The Product Director will be a driving force for bringing together our product strategy and execution, combining feedback from sales, marketing, development, competitive research, customers and prospects to help set the product roadmap and lead the execution on new features and capabilities. The quality, simplicity and intuitiveness of product design must be a passion for the successful candidate and will be central to their success. You must have a demonstrated ability for understanding and researching a target market to inform the product roadmap and then drive execution of product launch and commercialization success of the offering.

  • Responsible for development and execution of roadmap through market research; generating product requirements; determining specifications, feature prioritization & production timetables, pricing, and time-integrated plans for product introduction.

  • Manage the entire product lifecycle; successfully collaborate with Engineering, and Research and Development teams to motivate and drive to successful product launches.  

  • Meet with customers/prospects, analysts, and internal team (Account Management and Sales) to clearly understand market dynamics, features and functionality, and the competitive landscape

  • Collaborate with Product Marketing, Partner Marketing, Sales, and SCs to develop messaging and go-to-market plans.

  • Develop key performance indicators for the product and work cross-functionally to ensure market success.
    Operationalizes the support, and development of tools, services, and solutions for production Work with our Product Marketing Team to provide source data for product line communications and communicate product-set benefits and features to key audiences.

  • Perform sales and technical training on product features, benefits, competitive offerings, etc. Develop key performance indicators for the product and work cross-functionally to ensure market success.

  • Drive decisions around partnerships, Alliances, buy-vs.-build options, integration vs. M&A options. 

  • Market Sizing, Pricing/Costing Model development, business case development, ROI analyses, budgets, and investment thesis. 

Qualifications: 

  • Strategy & Product Planning: Developing Product Strategies, Product Plans, and Product Roadmaps. 

  • Evaluating market & industry trends, competitive analysis, and positioning the product so that it appeals to customers. 

  • Product Rollout: Full lifecycle experiences including product launch, modernization, and retirement.

  • External Facing skills: Excellent written and verbal communication skills.
    Self-Starter: Track record delivering results in fast-paced and demanding start-up environments.

Required: 

  • Strong, relevant product management experience delivering outstanding B2B or B2C web-based products. 

  • Bachelor's Degree Business, Communications, Computer Science, or closely related field.

  • Five or more years of Product Management with a software technology company.

Preferred: 

  • Technical Master’s Degree and/or MBA preferred. 

  • Experience in the customer experience, CRM, and/or AI-related technology markets

  • Familiarity with AI, NL, and RPA  technology

Why Work at Interactions?

We've created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it’s a seasonal event or friendly competition, we’re always thinking of new ways to have fun.

Our team's health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company’s success by being valued shareowners and are incentivized through individual performance and company results. Come join us!

Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.

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Technology we use

  • Engineering
  • Product
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • JIRAManagement
    • WrikeManagement

An Insider's view of Interactions

What are some social events your company does?

Whether it's a pumpkin carving contest, company trivia game, a virtual dog show, or our very own version of "MTV Cribs," we’re always thinking up new ways to have fun virtually!

Lauren

TA Operations

How would you describe the company’s work-life balance?

Interactions recognizes that our families, our hobbies, our physical & mental health, and our work are all equally important in creating employees who are strong, productive, and successful. We have an environment where people want to come to work, and also feel secure in their time away from work with generous PTO and flexible work schedules.

Brandie

Talent Acquisition Coordinator

What are Interactions Perks + Benefits

Interactions Benefits Overview

We know that benefits are about more than just covering the basics (although those are important, too).
​​​​​​​Which is why you’ll find a wide variety of perks at Interactions.

To explore our benefits and perks further visit careers.interactions.com

Culture
Intracompany committees
Virtual workplace committee, Employee Resource Groups, D&I Ambassadors
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
We have identified sessions designed specifically for our leaders (Overcoming Unconscious Bias in the Workplace) and team members (Bridging the Diversity Gap).
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Interactions offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Interactions hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Customized development tracks
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