Product Development Specialist - Remote at Community Health Center

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Job Description Summary:
Community Health Center, Inc. (CHC), with offices in Connecticut, Colorado and California, is one of the country's most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 600,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and ConferMed.

Job Description:

This role develops tests, and documents operational systems, software, and workflows to ensure success within Community Health Center, Inc (CHCI). This individual will use proven knowledge of Data Analytics, Operational Analysis, and specialized reporting tools to develop product specifications, test systems, and meet organizational requirements. This person will collaborate with project teams, which could include internal departments and external vendors. They will review errors reported to compare to system and software expectations and possible enhancement concepts, as well as work with individuals as needed to ensure maximum success of products assigned. As new systems develop this person, will be responsible for enhancement ideas, process improvement, testing, training and workflow documentation, training, and roll out documentation
  • Develops models, procedures, and protocols for reporting in concert with company goals.
  • Meets with research teams, decision makers, systems owners, business analysts and end users to define requirements and goals. Works with application development staff to coordinate the creation and management of reporting structures and data.
  • Prepares and delivers reports of systems enhancements, corrections, and roll out strategies. Advises managers and stakeholders regarding appropriate, effective, and efficient use of organizational system capabilities and functions.
  • Liaises with various business groups in the organization to facilitate implementation of improved system processes, and coordinates post-implementation support, including end-user reviews, for modified and new reports.
  • Coordinates system issues, errors, and agency challenges with Language Services Association (LSA).
  • Reviews and monitors calls for quality checks, performance review, and system design accuracies.

*Required Skills and Education
  • Bachelor's Degree is required for this role, within computer science, information management systems, finance/ accounting, business or a related field strongly desired
  • 3+ years experience and understanding of technical requirements and analysis, business process, modeling/mapping, and data modeling.
  • 2+ years experience and demonstrated ability with reporting tools, software, and other applications.
  • 2+ years experience interpreting and manipulating data into multidimensional structures for use in report software, spreadsheets, graphs, and flowcharts. This role must be experienced with Microsoft Office Products, Excel, HTML and Visio, VBA, Quick Base a plus.
  • Personal Attributes needed for success in this role: Excellent analytical, and creative problem-solving skills, excellent understanding of the organization's goals and objectives, excellent listening, interpersonal, written, and oral communication skills, highly self-motivated and directed, with the ability to effectively prioritize and execute tasks while under pressure.
  • Strong customer service orientation, experience working in a team-oriented, collaborative environment.
  • Superior judgment, negotiation, and decision-making skills

*Preferred Skills
  • Knowledge of Centricity Practice Solutions and eClinicalWorks
  • Experience in primary care practices or outpatient/ambulatory care
  • Experience with medical, dental, and behavioral health workflows and technology
  • Knowledge and understanding of Patient Centered Medical Home requirements
  • Experience in Quality Improvement efforts
  • Excellent Verbal communication skills
  • Proven ability to Multi Task
  • Presentation skills

  • Minimal physical effort.
  • Must be able to operate computer and telephone continuously.
  • Regional travel as necessary.

This Position is available for remote work.

Time Type:
Full time
More Information on Community Health Center
Community Health Center operates in the Healthtech industry. The company is located in Middletown, CT. Community Health Center was founded in 1972. It has 1270 total employees. To see all 9 open jobs at Community Health Center, click here.
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