Product Development Director at USAA (San Antonio, TX)

| San Antonio, TX
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Purpose of Job

We are currently seeking a talented Product Development Director for our locations in San Antonio, Plano, Phoenix, Colorado Springs, Tampa, and Chesapeake. This role can also be performed in a 100% remote work environment.

Accountable for developing new products, overseeing, and managing the launch and maturation of new products into target strategic markets. Acting as a cross functional expert, this position provides expertise and support for product line initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and/or system releases.

Job Requirements


USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Follows written risk and compliance policies, standards, and procedures for business activities.
  • Responsible for development of digital first products supporting the needs and risks of USAA Members
  • Leads development and launch of new innovative product offerings as well as auxiliary/enhanced features/services for existing products.
  • Develops recommendations to launch new products and the evaluation and decision to buy/build or ally for individual product(s).
  • Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists
  • Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.)
  • Responsible for post-launch monitoring, maintenance and underwriting of "new in market" products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.
  • Conducts complex analysis of internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.
  • Develops and communicates the new product value proposition for individual products.
  • Ensures sales support is delivered to all distribution channels (e.g., .com, mobile, contact center) so that the new product is properly positioned to members
  • Leads the analysis and evaluation of new product performance metrics to make changes to offerings, if necessary, prior to full launch
  • Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.

  • Bachelor's degree in Business, Marketing, Supply Chain, Statistics, or related discipline OR 4 additional years of related experience beyond the minimum required.
  • 8 years relevant experience in Actuary, Underwriting, Marketing, Operations, Financial Services or relevant military experience.
  • Extensive experience in developing, deploying and supporting product and/or integrated suite of products.
  • Experience working through agile product development process, managing multiple products simultaneously.
  • Knowledge and application of Product Development Life Cycle (PDLC).
  • Creative problem solver with hands on experience in problem framing, qualitative & quantitative research, running product experiments, hypothesis testing and prototyping to launch products at the intersection of Human, Technology and Business dimensions.
  • Navigates through ambiguous contexts with confidence. Ability to break large complex initiatives into smaller manageable features and capabilities and deliver them early and often.

  • Product Management experience
  • P&C insurance industry experience
  • MBA Preferred
  • Consulting experience
  • Able to demonstrate an ownership / general manager mind set
  • Able to take a business problem and analyze appropriate data, develop recommendations, and lead interactions across the organization.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.


USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600 - $211,700 *(this does not include geographic differential it may be applied based on your work location). Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. Shift Premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.


At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Please visit USAA Total Rewards for more details.

Relocation assistance is not available for this position.
More Information on USAA
USAA operates in the Insurance industry. The company is located in Phoenix, AZ, Colorado Springs, CO, Plano, TX, San Antonio, TX, Austin, TX, Tampa, FL, Tampa, FL and Chesapeake, VA. USAA was founded in 2022. It has 35000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Mental Health Benefits. To see all 105 open jobs at USAA, click here.
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