Job Description As a member of Product Group and scrum team (s), the Product Analyst will ensure timely delivery of product roadmap content while identifying risks, challenges, opportunities and business integration needs The Analyst will define/refine stories based on requirements gathered from the business to be furthered refined for development. The Analyst will attend and actively participate in scrum meetings and remain engaged in scrum development. They will interact with clients during feedback sessions, focus groups, user groups and requirements gathering sessions using insight gained to complete business scope documents and define user personas for individual products. The Analyst will also serve as an escalation point for clients.
Description for Internal Candidates
Description:
Centralized Transaction Operations (CTO), which is aligned under Consumer and Community Banking, provides a wide range of global operational support and services for retail, commercial, treasury, asset wealth management and credit card customers. Under the direction of Group Manager Steve Hemperly, CTO is committed to a culture based on 5 Keys to a Great Customer's Experience. An ongoing focus for the organization is continuous improvement - on behalf of the firm, shareholders, and foremost, customers - as achieved through a structured business planning and execution model plus an engaged employee base that contributes improvement ideas.Centralized Transaction Operations (CTO), which is aligned under Consumer and Community Banking, provides a wide range of global operational support and services for retail, commercial, treasury, asset wealth management and credit card customers. Under the direction of Group Manager Steve Hemperly, CTO is committed to a culture based on 5 Keys to a Great Customer's Experience. An ongoing focus for the organization is continuous improvement - on behalf of the firm, shareholders, and foremost, customers - as achieved through a structured business planning and execution model plus an engaged employee base that contributes improvement ideas.
This position will support the Intake & Process Area Product under the Product Fulfillment and Archive Services (FAS). Its focus is on delivering an end-to end service providing solutions for the composition, capture, workflow, archiving, retention, and retrieval of documents, checks, and statements; also providing business support services for customers across Consumer & Community Banking by supporting print, credit card production and distribution.
As a member of Product Group and scrum team (s), the Product Analyst will ensure timely delivery of product roadmap content while identifying risks, challenges, opportunities and business integration needs The Analyst will define/refine stories based on requirements gathered from the business to be furthered refined for development. The Analyst will attend and actively participate in scrum meetings and remain engaged in scrum development. They will interact with clients during feedback sessions, focus groups, user groups and requirements gathering sessions using insight gained to complete business scope documents and define user jopurneys for individual products. The Analyst will also serve as an escalation point for clients.
Duties/Responsibilities:

• PAs are responsible for being proactive on projects and engaging team members to ensure timelines reflect Intake and Process My Docs/Capture requirements, to drive conversations and deliverables that impact Intake and Process My Docs/Capture.
• Partner with Area Product Owners and product team for ongoing refinement of product backlog and execution of the product roadmap
• Define and present strategy for features, write epics, user stories, acceptance criteria and participate in all agile events of the product group as a team member
• Responsible for completing all deliverables according to aligned sprints and/or schedules.
• Responsible for Client and Operational Readiness as well as Client communication
• PA role is accountable for timely execution of Production Validations, conducting lessons learned and Business Requirements, generating pertinent process maps/flows as applicable
• Understand the environment(s) in scope and serve as a Subject Matter Resource.
• Understand client need and client use of the platform and dependencies to Archive and Viewers.
• Conduct elaboration sessions to solicit requirements not detailed in the Client Questionnaire and as needed to refine the requirements and customer ask.
• Writing Epics, Stories, Testing Conditions/ scripts, validation criteria, communication plans and release planning.
• Effectively identify, communicate and escalate risks, blockers, and impacts that could delay the Qtr by Qtr delivery of initiatives.
• Act as voice of the customer and drive product vision
• Manage existing product features and actively lead the research definition and development of new features to advance the product roadmap
• Facilitate and drive customer focused solutions across the organization in direct support of the Product Owner and Area Product Owners
• Work with other product teams, legal, risk, operations, design and technology teams to define, prioritize, deliver and align solutions to product vision and roadmap
• Support feature teams with MVP, testing, user experience testing, product backlog refinement, research and other duties as assigned
• Identify and partner with business stakeholders to implement changes in operational policies, process flows, procedures, and specialist tools and customer messages
• Occasional after hours and weekend assignment to connect with other colleagues and resources in support of implementations, production events, or validation post Production.

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.