Job Description Join CCB's newest Service - Platform Operations . Our team fosters a model for CCB technology, product, design, & data teams to work with organizations outside CCB. Our structure compliments the GT Product Operating model - ensuring bi-directional alignment of interests between the GT and CCB products. To ensure CCB is represented on GT Product Cabinets, Platform Operations facilitates communities of expertise to garner insight and opinion from across our entire LoB to shape GT Product roadmaps. Conversely, Platform Operations, through the Clearinghouse, examines requests for work and facilitates their injection into our CCB product backlogs. To amplify success our team provides visibility into status of execution for all requests - both by and on-behalf of CCB products.
Product Analyst will be the point person for new requests for work coming in through the CCB Clearinghouse - ensuring submissions are clear, concise, and actionable before injecting them into applicable product backlogs. This role will partner with technical SMEs from across the firm to analyze requirements, documentation, and scope. In addition, Product Analyst will partner with Business Intelligence team to establish documentation standards to create proper dashboards and tracking
Responsibilities

• Partner with GT Product teams and CCB experts to analyze requests for work to ensure the CCB Clearinghouse Acceptance Criteria is documented in a manner that is actionable by scrum teams in CCB
• Serve as the primary liaison between the business, architecture, ISM, and engineering experts - facilitating forums to flesh out scope, purpose, instructions, etc. for each request
• Ensure JIRA is documented properly and then injected into the backlogs of our CCB products
• Partner with Agility Leads and other key points of contact in each product and product portfolio teams to ensure work is being actioned and processes are being followed
• Partner with Business Intelligence experts to build out dashboards to track and communicate status and progress toward completion - empowering the Project Mgt community to spend their time removing blockers as opposed to tracking status
• Disposition each request to determine the level of program management support required
• Manage communications to a broad community of engagers including technical & product leadership as well as engineer communities

Successful Candidate will have

• Ability to balance the discipline of delivery, the opportunity of creativity, and the need to have fun
• Entrepreneurial mindset - leaning into solve problems as we get our new product off the ground
• Strong interpersonal skills with the ability to build relationships and influence key stakeholders
• Strong executive presence and the ability to communicate to senior audiences
• Self-motivated, innovative thinker with the ability to derive, formulate, and develop new concepts, processes and value-added activities
• Awareness to know when to ask for assistance
• Business awareness to balance the need of delivering a high quality product against delivering in a timely fashion
• Knack for process improvement and ability to be adaptable to change/iterate
• Keen attention to detail, strong organization skills and thorough follow-up
• Ability to recognize a conflict and act promptly to resolve it
• Ability to flex approach based on the needs of the team/organization
• Ability to collaborate and influence across product group/domains to drive consensus and decision making
• Uses empathy; understand team dynamics and organizational boundaries / constraints
• Ability to use and analyze data/organizational metrics to foster team's continuous improvement
• Solid and proven understanding of various other Agile frameworks including Kanban
• Understanding of applying Scrum/Agile principles & practices in Product development and delivery organization

Qualifications

• Bachelor's degree and 5+ years of Business and/or Product Analyst work experience preferred
• 3+ years of Business and/or Technology leadership and practical delivery experience
• 3+ years of experience in a product-oriented environment
• Experience facilitating large groups with diverse opinions
• Experience partnering with Sr Leadership/stakeholders across Enterprise/LoB
• Possess the business acumen required to ensure that goals, scope, and product domain knowledge is shared and understood by everyone on the team as well as possible
• Excellent ability to multi-task effectively working on several projects synchronously
• Good writing skills, with solid experience in writing user stories
• Knowledge of end to end product concepts including brand management, marketing, prospecting, account opening, enrollment, fulfillment, and servicing
• Knowledge of end to end product development concepts including risk, audit, controls, and legal and compliance

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.