Process Improvement Specialist, Product at Red Canary (Remote)

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Who We Are
Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber attack. Our combination of market-defining technology, processes, and expertise are preventing breaches every day. We are completely changing the way security is delivered and setting the new standard for security. If our mission resonates with you, let’s talk!

What We Believe In
- Do what’s right for the customer
- Be kind and authentic
- Deliver great quality
- Be relentless

Challenges You Will Solve
Red Canary has substantial goals, and we will not accomplish those goals without becoming a product powerhouse! Our product mission is to create products and experiences that customers love and value. To do this consistently, we need extraordinary product systems and frameworks so that product managers can do their best work. Your ability to build product processes, drive the execution of product decisions, analyze and report on product metrics and key initiatives is crucial to this mission.

The Product Operations Manager is responsible for improving a customer-first, outcome driven product development process and framework. You will work with the Group Manager of Product Operations and others to develop and maintain a system for collecting, analyzing and reporting on Product team effectiveness and efficiencies. You will thrive in collaboration with product managers and various cross-functional team members as both customers and partners to better Red Canary product development processes as well as our product itself. You will be passionate about product management and understand the benefits of frameworks and processes and how to optimize them in a way that is effective at delivering customer value.

What You'll Do

  • Find opportunities to improve our product system and processes. Find ways to automate Product Manager responsibilities and tasks to drive consistency and efficiency across product teams.
  • Develop and drive the vision for a world class product system for Red Canary and communicate it to the organization.
  • Build relationships and improve the interactions and processes between the product team and other departments like Support, Customer Success, Sales and Engineering.
  • Collect, create and maintain product operations intelligence dashboards and facilitate reporting of product analytics (e.g. usage data, cohort analysis, churn, aha moments, customer feedback, support trends).
  • Build qualitative and quantitative feedback loops for Product. Streamline intelligence as a whole between the product team and its counterparts.
  • Drive communications across all product and engineering functions reinforcing processes, policies and best practices.
  • Maintain templates, guides, frameworks and how-to references and resources so your team can operate efficiently

What You'll Bring

  • 3+ years of experience in project, program, or product operations 
  • Experience participating in business analysis and decisions in a fast paced, scaling technology company
  • Knowledge of best practices in product management and/or product operations preferred
  • Experience in customer-first product systems similar to Red Canary’s, especially important is familiarity with cross-functional launch planning activity 
  • Strong outcome-focused thinker, adept at using customer insight, competitive trend analysis, analytics and judgment to set direction
  • A love for building products. A growth mindset. A passion for owning problems and a desire to make things better
  • Proven impact in a world class SaaS product environment
  • Nice to have: Experience in data analysis and framing recommendations to support impactful product decisions

Targeted base salary range: $75,000 - $100,000 + bonus eligibility and equity depending on experience.

Why Red Canary?
Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way. 

At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:

Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • PostgreSQLDatabases
    • RedisDatabases
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

An Insider's view of Red Canary

What's something quirky about your company?

On a quarterly basis, we have a companywide gathering that we affectionately call BEASTMODE. It’s a great opportunity for “Canaries” from across the country to come together, level-set on the state of the business, get to know each other better, and build a close knit community trying to make a positive impact on the world.


Director, Customer Success

What projects are you most excited about?

The Cyber Incident Response Team (CIRT) reached the milestone of 10,000 spec/unit tests to validate our detection logic, an indicator of how diligently we maintain our detectors. Continued validation that everything is working as anticipated is key to ensuring a successful security program.


VP, Customer Security Operations

How does the company support your career growth?

Having an employer that allows me to further my education and expertise in cyber security is invaluable to my long-term goals. Red Canary offers me opportunities to earn new certificates and promotes open communication throughout the company’s extraordinary talent.


Customer Success Manager

How do you empower your team to be more creative?

As we continue to grow and add specialized focus across digital media, video, and an even more robust content program, I want the team to be able to take all the great insights and educational pieces and recommendations and make it easy for people to find them, understand them, and implement them. To be able to use what we’re doing in marketing in


Director, Marketing

What’s the vibe like in the office?

I am most proud of the fact that the culture of the team has not only stayed in tact, but has matured and elevated, despite the rapid growth. Senior team members constantly go out of their way to ensure that new CSEs are welcomed, growing, and set up for success. Success is rooted in team dynamics and culture.


Director, Customer Solutions Engineering

What are Red Canary Perks + Benefits

Red Canary Benefits Overview

Exceptional healthcare, dental, and vision coverage including fully paid premiums
Unlimited PTO
401k and flex-spending accounts, including an employer-funded HRA
100% employer paid long and short term disability
Monthly stipend for personal fitness and cell phone
Yearly discretionary stipend

Documented equal pay policy
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
We provide up to 8 weeks of parental leave for new parents.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees receive 80 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
We host a chalk talk every Friday afternoon
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

Quarterly all company meetings where we bring in all of our remote team members to build camaraderie, align and learn.

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