JPMorgan Chase
Dallas-Fort Worth, TX

Privacy Digital Area Product Owner at JPMorgan Chase (Dallas, TX)

| Dallas-Fort Worth, TX
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Job Description Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
CCB Chief Data Office helps the firm understand, manage and anticipate data risks in a constantly changing environment. The Privacy organization in the Chief Data Office cover all aspects of privacy supporting the line of business, such as handling individual rights request, incident management, privacy impact assessment and evaluate and development of platform for managing and protecting privacy related data. The team also provides oversight and guidance across CCB on privacy related topics in coordination with our firmwide, Legal and Compliance partners to maintain an effective control environment.
Job Description
The Privacy Consumer and User Experience team covers the experience of tools and services to support compliance with existing and future privacy legislation (e.g. General Data Protection Regulation, California Consumer Privacy Act), including education of consumers (both customer and non-customer). The Privacy Consumer and User Experience team is dedicated to providing consistent experiences and content to consumers and employees data privacy across JPMC and ensuring alignment with federal and international privacy requirements.
The Area Product Owner for Privacy Digital Experiences will work within the Privacy Consumer and User Experience team and overall CCB Privacy Office to help drive the development of JPMC Privacy Digital Experiences. The Area Product Owner will work with the Consumer and User Experience Lead to create and then implement a strategic vision that takes into consideration goals for the CCB Privacy Office and direct consumers. They will work with the technology scrum teams to ensure that progress against the strategy and releases is maintained. The Area Product Owner will be expected to communicate progress against strategic objectives to a wide range of audiences from users to leadership.
This highly collaborative position requires an individual who has demonstrable product management, ownership, and communication skills. The ideal candidate understands that product management is cross-functional and involves development, research, client interaction, architecture, process mapping, resource planning, and general awareness of goals versus constraints. The position will be responsible for creating, driving and communicating a roadmap to implement the strategic vision for Privacy Digital Experiences. The APO will also be expected to provide subject matter expertise to audiences upon request.
Core responsibilities:
This role is specifically responsible for managing the consumer-facing Digital applications and content to support Individual Data Privacy Rights Requests, Privacy Preferences and other Privacy content published on our web and mobile presences. This includes development of a centralized view of Privacy for customers and consumers.
Responsibilities include:
  • Collaborating with the Consumer and User Experience Lead and the Privacy Rights and Preferences Product team to create a strategic vision for all Digital Experiences related to Privacy
  • Working with internal clients (such as Digital, Customer Profile) and management to lay out a roadmap for product development that delivers the strategic vision for the products
  • Maintaining progress against product roadmaps and balancing internal and client demands against release schedules
  • Understanding the broader CCB Privacy Office, including the Privacy Rights & Preferences Product and how applications cross impact each other to maintain a complete product
  • Document and oversee all Digital Privacy experiences for consumers in collaboration with Legal, Compliance and Data Use, ensuring we've met the consumer's desired experience
  • Helping clients solve problems and craft viable solutions that can be delivered according to the published plan
  • Working closely with Privacy Rights and Preferences Product Team and IT partners to ensure that product demands are understood from a development perspective and that products are delivered according to a published timeline, including migration to target state, app modernization and new development
  • Within the Agile Scrum development methodology:
    • Understanding the true business need through working with the end user community
    • Creating and documenting user stories to clearly convey requirements and acceptance criteria to developers and testers
    • Active participation in the agile team including agile scrum ceremonies and meetings
  • Collaborating with the UAT testing team to match design requirements with produced results and ensure key deliverables support full view of User Testing
    • Should be able to support internal and external teams for integrated testing needs
    • Should be able to support Pilot, and Production validation testing, if needed
  • Ensuring changes to Digital Privacy experiences are communicated to Privacy stakeholders (e.g. CCB Privacy Operations team, Privacy Champions), as needed, for awareness or training
  • Developing communication and presentations to executive leadership

Required Experience:
  • Bachelor's degree in computer science, business, or related field
  • 1 to 5 years of product or related experience
  • 1 or more years of experience working with Agile teams
  • 1 or more years of experience taking client requirements and other customer-facing material and delivering a strategic roadmap
  • Experience in taking product requirements and other customer-facing material and converting into agile epics and stories to support the development lifecycle.
  • An understanding of the software development cycle, agile development methodology and big data management
  • Proven success working with a variety of internal/external teams at various levels of management
  • Experience with technical concepts and working with technical staff as needed
  • Ability to work independently and develop creative ways to achieve goals
  • Experience with JIRA or other tools used to support Agile development methodology.
  • Knowledge of PII, metadata and other data management concepts
  • Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Visio, SharePoint, JIRA, SQL/queries
  • Proven ability to influence and communicate with stakeholders across functions

Skills:
  • Must have strong organizational and communication skills to plan, organize and schedule resources
  • Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment
  • Capable of navigating in dynamic and complex organization environment
  • Excellent analytical and problem-solving skills
  • Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
  • Driven independent leader with the ability to discern when to escalate appropriately
  • Demonstrated ability to handle multiple priorities on tight deadlines without compromising quality

CCB Data & Analytics
About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.
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What are JPMorgan Chase Perks + Benefits

Culture
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An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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