Description

Please note that visa sponsorship is not available for this position.

Your Opportunity

We're looking for an experienced Product Manager interested in solving the service performance and observability challenges faced by today's developers and operators.

How do you know if you're the right fit for this role? You have several years of software product management experience bringing new offerings to market, and understand serverless architectures, as well as traditional host and cloud infrastructure and the monitoring, needs they all require. You empathize with developers and the reasons people are moving to the cloud and DevOps and understand business strategy, constraints, and planning.

In this highly visible and strategic individual contributor role, you would be taking on the roadmap and execution of a product with tens of thousands of active users. If you want to make a big impact in a fast-growing, dynamic company, this is an excellent fit for you!

What You'll Do

• Lead strategic and special projects ranging from new product and feature development to strategy creation
• Lead our innovative approach to Infrastructure monitoring and grow our presence in the space. Understand the problem sets, users, and market to create a solution used daily by developers. Be an inspiring leader and authority on FAAS and Infrastructure monitoring in the company and industry.
• Guide the product development organization on serverless support including AWS, Azure & Open Telemetry.
• Communicate a clear set of business priorities, success metrics, and customer imperatives at all times and actively work cross-departmentally to drive key trade-off decisions
• Establish business metrics and customer/market research questions to advise optimization or new product development
• Collaborate with Sales, Marketing, Finance, and other relevant teams to provide the market context and key drivers that feed the revenue forecast and longer-term outlook and TAM. Actively engage and tackle for business limiters within your control and pursue accelerants.
• Meticulously think through every aspect of the overall customer experience, putting users' needs first in the definition of requirements
• Continuously seek improvements to the customer experience working with the UX and Engineering team as well as executive partners to better drive the business and/or company goals
• Serve as key spokesperson for the business, delivering clear, compelling communications across New Relic and outside the company to garner any support required to successfully deliver business outcomes

Your Qualifications

Must-have:

• Experience product managing technical products built for developers.
• Ability to distill sophisticated topics and feedback into clear, prioritized, business or user cases and product requirements
• Experience collaborating with agile development teams and handling a backlog
• Experience working in medium-to-large software companies
• Experience working on or leading enterprise/B2B products
• Strong interpersonal skills, including the ability to lead across an organization, communicate appropriately to various audiences including executive level, perseverance, and determination
• Excellent analytical/problem-solving skills, including data analysis
• Background in SaaS and cloud-based software
• Participation in all stages of the software development lifecycle

Nice-to-have:

• Previous experience with infrastructure either as a PM or practitioner

Please note that visa sponsorship is not available for this position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

We're looking for bold and passionate people to be a part of our mission to create more perfect software. We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes.

We believe in empowering all Relics to achieve professional, and business success through a workforce model called Flex First. The Flex First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.

Read more about Flex First and New Relic's vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic.

About Us

New Relic (NYSE: NEWR) is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what's happening in today's complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world's best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It's the simplest, most powerful cloud-based observability platform, built to create more perfect software. All from one place.

Founded in 2008, we're a global company passionate about building a culture where all employees feel a deep sense of belonging, where every 'Relic' can bring their whole self to work and feel supported and empowered to thrive. We're consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning culture. For more information, visit newrelic.com.

Our Hiring Process

New Relic takes seriously our stewardship of the data of our thousands of customers worldwide. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. https://sfgov.org/olse/sites/default/files/FCO%20poster2020.pdf

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

Interested in the details of our privacy policy? Read more here: https://newrelic.com/termsandconditions/applicant-privacy-policy