Qualtrics
At Qualtrics, our mission is to build technology that closes experience gaps.

Principal Product Manager - XM Team

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The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.


Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.


We believe every interaction is an opportunity. Are we yours?

The Challenge

Qualtrics is the industry leader in experience management, both in terms of the depth of our best-in-class products and the breadth of the product portfolio itself. Customers who choose Qualtrics as their strategic experience management partner and standardize their experience management programs on Qualtrics get the highest value.

The XM team at Qualtrics has the mission to deliver new innovative product value that serves customers who chose Qualtrics as their strategic partner. That product value comes in the form of cross-product scenarios such as identifying the top employee engagement drivers of customer success, big-data scenarios such as benchmarks that power executive decision making, and more.

We are looking for a Product Management Leader who can work closely with our largest customers to understand their top unsolved business challenges and to design new cross-product innovations that solve them. This person will oversee the research, design (working with our customers), and implementation (working with our peers in engineering) of these new product innovations. Once the code is ready, they will work across marketing, sales, and services organizations to land the new capabilities in the market. 

Qualtrics created the XM category and this is a fantastic opportunity to be an important part of defining exactly how that category will impact and solve problems for the world’s largest organizations.

Qualifications & Requirements

Product managers sit at the intersection of the customer, the business,and the technology. Great Product Managers answer the call to deeply understand our customers and create success for them with our products. They are customer-obsessed, strategic, thorough, and highly creative in driving the following responsibilities:

  • Have a “CEO Mindset” and own the product strategy
  • Build and maintain the business case for products, including market opportunity models, user personas, and top use cases
  • Manage the entire life cycle for multiple functional areas in our products, from the framing of the problem, to aligning the solution, to forming the plan, to delivering the implementation, to iterating to make the products world-class
  • Develop and implement a company-wide go-to-market plan, working with all departments to execute
  • Assist Marketing team in the go-to-market planning and execution, and messaging and positioning
  • Participate in specific sales opportunities (customer demos, roadmap alignment meetings, marketing events etc.)
  • Build and improve processes for collecting customer feedback, building requirements, and maintaining long-term roadmap
  • Participate in the business development and partnership building activities (demos for potential partners, roadmap alignments)
  • Collaborate with other groups within the company to orchestrate successful product outcomes including: Sciences teams, Engineering, Design, Technical Program Management, Delivery, Support, Customer Success, and Product Marketing
  • Minimum: BS degree in technology, 5 years product management experience in enterprise SaaS, B2B customer experience 
  • Desirable: MS or MBA degree, experience growing and leading teams, expertise in data platforms and big data

What differentiates us from other companies:

  • Qualtrics recently IPO’d and is on track to earn one billion dollars in annual revenue this year. This puts it in a special position where we are small enough that you can have a direct impact on our success yet we are large and growing fast enough that your impact can be felt globally at scale. 
  • We have a great culture here where we sincerely value diversity, inclusion, and belonging. We aspire that all employees can be their authentic selves and bring their best to the job.
  • We reward you both for what you achieve and how you achieve it. See our TACOS values. 
  • Work life balance and integration is deeply important to us - we have frequent office events, team outings, and happy hours on our rooftop decks. 
  • We offer a Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)
  • We provide 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closure, unlimited sick leave
  • On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
  • We believe in sharing Qualtrics success which is part of the compensation for all employees

 To learn more about what we value read about it directly from our employees Qualtrics Life stories


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What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

We recognize the importance of a benefit program that focuses on overarching wellness for our team and their families. By providing a robust program, we ensure that our teams can do their best work. This means we've built comprehensive benefit programs for our global teams, curating options to fulfill a wide range of needs and to provide an effective security net for both our team and their dependents.

We use a benefits survey to help shape our benefits programs around what’s important to our people. We listen and aim to create inclusive, equitable packages that support our employees and their well-being. Our benefits include "the usual" - health care options, dental, and vision - alongside strong 401k options and other options like legal services, dependent care FSA accounts, transit FSA accounts, and others. We also have some stars of the show - our global employee assistance program, the global wellness reimbursement, our global mental health benefit, a global benefit for adoption and surrogacy, and the experience bonus program.  

Culture
Partners with nonprofits
We go beyond partnering with nonprofits. For Qualtrics, 5 For the Fight is our company's core nonprofit focus. Discover the whole story at www.5ForTheFight.org. We're #AllIn until cancer gives in.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Quarterly engagement surveys
In-person all-hands meetings
Every Monday we host our company all-hands. In the offices, there's a breakfast or snack, and we broadcast for everyone who isn't in. Topics range from performance updates to customer visits.
In-person revenue kickoff
President's club
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
In 2020, we launched our global unconscious bias program. We aim to provide our employees with the tools to block and tackle the various types of biases that exist.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
We have ERGS championing people with disabilities, LGBTQ+, Veterans, Underrepresented Minorities, and Women's Leadership Development.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Our Wellness program includes not only an employee assistance program but, starting in 2022, will also include a Wellness bonus that employees can use on services to support their overall wellbeing.
Mental health benefits
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Equity grants are considered annually based on performance and seniority level, and undergo annual refreshes.
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Qualtrics's parental leave is 6 weeks for all parents. Birthing parents are given an additional 6-8 weeks and have the option to take 2 weeks off before delivery.
Family medical leave
Adoption Assistance
We reimburse up to $10000 for eligible adoption expenses and 6 weeks of paid leave for the parent who is taking the role as the primary caregiver.
Return-to-work program post parental leave
Company sponsored family events
Qualtrics has several events during the year that look to actively include our families, from the annual summer party to welcoming your family on-site for visits.
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Qualtrics offers unlimited sick days, which covers not only the employee but immediate family members. Kids are sick? Stay home without burning your vacation days.
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
We serve catered lunch every day!
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
Qualtrics's Wellness Reimbursement is $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
Home-office stipend for remote employees
Qualtrics's Work From Home Stipend is $750 for new employees to use in their first 45 days of employment.
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We additionally cater snacks to the company all-hands meeting each week. You can expect to find semi-annual swag distributions (summer & winter), as well as swag giveaways in the offices. Our Benefits team has always looked to maximize our benefits. Our benefits packages and workspaces are always subject to revision—but only for the better.

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