Company Overview

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Join Intuit as a Principal Product Manager, Operations Platform supporting Customer Success.

Intuit's Customer Success team is transforming the industry with a suite of high-touch professional services powered by data-driven, technology-led operations and a distributed professional workforce.

We are seeking an experienced, entrepreneurial, and collaborative Principal Product Manager to drive the vision, strategic roadmaps and delivery of the Operation Platform to support a two-sided professional network at scale. In this critical role you'll be responsible for the vision and delivery of the platform by collaborating closely with engineers, data scientists, Customer Success teams, and Business Unit leaders across Intuit. You will have the opportunity to help lead Intuit in its transformation to industry-leading service operations technologies and platforms. Products developed by this team include the expert resource management platform.

Qualifications

• 8+ years of Product Management or Operations Platform/Product work experience in a top tech company, payments company or innovative technology startup (or equivalent experience)
• 7-10 years of experience with technologies and tools which support operations, planning, workforce management and logistics
• Experience with Data Science and application of AI/ML (machine learning)
• Undergraduate degree required. Academic concentration in Computer Science, Engineering, Business Administration or related discipline preferred; MBA or MS a plus. Equivalent professional experience will be considered
• Must have a 'can do' attitude with an entrepreneurial mindset and be comfortable working in a fast paced, unstructured environment
• Demonstrated ability to be a strong partner and influential leader of cross-functional teams
• Service design operations driventhinks about service delivery operations with a relentless focus on delighting our experts with strong bias for action and delivering results
• Outstanding communication skills (written/verbal), presentation and facilitation skills- can effectively frame discussions to technical and non-technical audience at all levels with high impact
• Operational excellence mindset with proven history of driving rigor, process improvements, and progress around unresolved issues and actions
• Data drivenUses methodologies, metrics, and analysis to drive strategy and assess performance against business goals
• Strong execution mindset and demonstrated ability to drive work to completion

Responsibilities

• Lead the E2E strategic roadmap for the Operation Platform for expert resource management
• Drive innovation with outside in thinking, using best-in-class services companies as a gold standard
• Educate and influence leaders across Intuit on a consolidated expert lifecycle workflow strategy
• Spark innovation within the team leveraging AI/ML with strong operational process drive mindset
• Manage the quarterly prioritization of work for product delivery engineering teams
• Deliver executive and C-level presentations of data-driven strategies, outcomes, and measures
• Drive product delivery in line with predefined targets/ KPIs