Ada provides the automation layer that brings a true VIP experience to every customer and employee.

Principal Product Manager, Identity & Access Management

+80 more | Remote
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We’re Ada, a brand interaction platform that empowers brands to live up to their promises and have more—and more valuable—interactions with the people who love them. Our AI-powered platform has automated over 2.9 billion brand interactions for the world’s fastest growing enterprises, including Zoom, Facebook, and Shopify. In May 2021, we raised Series C funding of $130M by Spark Capital (early investors of Twitter, Slack, Snapchat), and officially became a global unicorn with a $1.2B valuation! 

The passion of our people and dedication to their craft continues to drive our dramatic global growth. 

Our work is rooted in authenticity, courage, empathy, and simplicity. We use these values to create a culture that encourages groundbreaking results, career progression, and community investment. You can learn more about the founding of our company here.

We are inspired every day by the opportunity to pioneer a new industry, and welcome those who want to join us.

Ada is expanding its product footprint as we pursue our mission to make everyone feel like a VIP. We do this by enabling brands to build personalized experiences for every person they interact with. Identifying each user and chatter uniquely across all aspects of our product and enabling the different product teams to build on top of this unique identity is instrumental to our mission.

We are looking for a Principal Product Manager who can drive our product thinking on how we shape Identity within our products, and enable the different teams to build new experiences around it. This person will not only build the vision, but also drive the development efforts with our platform engineering and application teams related to all aspects of Identity management.

What You Will Do:

  • Own and deliver on the vision, strategy, and roadmap for the below...
  • Representing all user personas related to brands/customers and partner developers within our platform, including their identity, user hierarchy, role/access levels for Ada products, and ensuring connectivity with backend business operations systems.
  • Authentication strategy for all users and APIs across all messaging & voice channels.
  • Building profiles and identification for Chatters that will enable application teams, professional services teams and brands to build personalized experiences.
  • Establishing view and control mechanisms for enterprise Admins so that they can control Ada’s product capabilities in their organization including bot instances, region presence, and activation of features.
  • Building and advancing audit, compliance and observability features to ensure adherence to regulations on PII and customer needs.
  • Integrating with leading cloud identity providers to support authentication needs for digital first enterprises.
  • Collaborating with other product teams to define and implement access management functionalities for their products.
  • Collaborating with Engineering and Product Design to build clean an easy-to-use IAM service that is backed by low-latency and highly-available back-end infrastructure.

About You:

  • 5+ years of product management experience in B2B/B2B2C customers.
  • History of partnering and collaborating with architects, software engineers in writing user stories.
  • Strong track record of successful execution of complex initiatives, and continuously delivering on expectations that have been set.
  • Strong verbal and written communication skills in an international/global environment.
  • Knowledge of IAM products, relevant technology and industry best practices related to user authentication and access control.
  • Hands-on technical experience with a variety of technologies/standards including Mobile, Web, MFA, SCIM, SAML, OAuth, OIDC.
  • Experience with enterprise platforms that integrate multiple products such as Salesforce, Zendesk, Slack.
  • Proficiency with offerings in the “Identity as a Service” space from players like Okta, Auth0, PingID.


• Competitive salary and generous stock option plan
• Unlimited vacation
• Wellness account
• Extended health coverage
• Dental/optical/travel insurance
• Life insurance
• Employee and family assistance plan

• Flexible work schedule
• Digital first, fully remote with WFH budget
• In-house social worker
• Paid parental leave for Canadian and U.S. residents
• Development opportunities

About Us
Ada is a rapidly growing digital first company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role. 

We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.

Ada is an equal opportunity employer. In fact, diversity is what drives our success—it’s at the core of how we hire, communicate, and work. Like our platform, we are inclusive to all, and combine our diverse backgrounds, skill sets and thinking to build the best experiences for our clients and their customers.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • CircleCIFrameworks
    • FlaskFrameworks
    • JestFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • FigmaDesign
    • MiroDesign
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • Monday.comManagement
    • DocuSignCRM
    • HubSpotCRM
    • OutreachCRM
    • SalesforceCRM
    • AdaCRM
    • Constant ContactEmail
    • SendGridEmail
    • hubspotEmail
    • ZoomInfoLead Gen
    • HubspotLead Gen
    • 6senseLead Gen

What are Ada Perks + Benefits

Ada Benefits Overview

Gravitate to your true self
We don’t expect you to be a different version of yourself at work. Come as you are, in your interview, in-person or on video. We want you to feel comfortable being your authentic self, with us.

Work anywhere
We’re proud of our digital-first, fully remote workplace. We use digital cues and signals to be attentive to each others’ diverse needs.

Take the time off you need
It’s that simple. There are no limits to having fun and recharging. When life throws you a curveball, we offer confidential support in addition to personal time off.

Love your work
So cliché, but when the love is strong, we all benefit. We recognize talent and hard work through weekly reviews, and celebrate successes in many ways.

Get paid to build
We understand how transparency in pay is important to care for yourself, family or community.

Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Class pass workouts, option of some morning workouts with other Owners.
Mental Health Benefits
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

An Insider's view of Ada

How would you describe the company’s work-life balance?

The work-life balance I have been able to strike at Ada while continuing to grow my career was not something I imagined possible. Benefits such as flexible time-off, access to Virtual healthcare, and an Employee Relations team have all been foundational to supporting me and my family.


Manager, Enterprise Professional Services

What does your typical day look like?

Aside from a strong cup of Sumatra coffee and a walk with my dog, a typical day at Ada begins with reviewing my calendar and to-do items and outlining a strategy for the day’s work.

Next, I will post my daily standup notes asynchronously, on my team’s messaging channel, highlighting my goals for the day and noting any blockers I might be encounter


Senior Back End Developer, Engineering

What are some things you learned at the company?

Ada's culture of support & gratitude, rallying around each other on all levels, seeing each other as humans, and genuinely embracing change & growth makes us all successful. It has helped me grow & evolve faster than ever before. Ada has helped me learn how to counter my imposter syndrome.


Manager, Services Seller

What unique initiatives do you have that encourage innovation?

At Ada, we have a growth culture performance management philosophy that allows people to fail fast and fail forward. We promote a culture that encourages our Owners to try new things and break new ground. Innovation doesn’t come without taking risks.



How would you describe the company’s work-life balance?

The importance of wellness and health, I know that I'm am fully supported day in and day out at Ada, and am given the time off I need to make sure I can bring my whole self to my role!



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