Principal Product Manager - Digital Merchandising
The Gopuff digital merchandising team is looking for an experienced product leader who enjoys solving complex business problems at the intersection of consumer experience and digital merchandising while operating in a hyper-growth environment. You will own the key systems that empower category managers to merchandise their assortment and shape shopper demand while ensuring the right balance between customer experience and business outcomes. This role connects directly to key Gopuff growth initiatives including both category and regional expansion and will require an obsession with both data and the Gopuff shopper experience in order to be successful.
Principal Product Managers at Gopuff serve as the agile product owner for one or more scrum teams. In addition to leading your cross-functional teams to meet roadmap objectives, Principal PM's are expected to take on high-visibility projects that influence business objectives throughout the company. You will become a domain expert and proactively drive innovation in digital merchandising systems. Success of this role is measured by daily purchase conversion rate, average order value and customer order frequency / return rates.
We have hubs in Philadelphia, Seattle, San Francisco, NYC, LA, Austin, Boston, and Chicago, and are location-agnostic for this role.
Responsibilities
- Work to develop a product roadmap that drives meaningful innovation and user adoption. Establish and drive the execution of cross-platform (web, mobile) product strategies that enable a cutting edge shopping experience for our customers.
- Communicate and collaborate closely with engineering, marketing, business development, sales, and other key constituents within the company to ensure that the product offerings address customer requirements and market dynamics.
- Execute against a product roadmap that allows Gopuff to scale while continuing to add and enter new verticals and categories.
- Set aggressive yet realistic and practical goals for the team with clear objectives regarding measurement, results, and accountability of actions.
- Help drive the vision for the shopping product offering.
- Continue to innovate to ensure that Gopuff has the best shopping interface, creating a best in class user experience for our current and future customers.
- Help define and execute the growth strategy for Digital Merchandising over the near, mid, and long term future, establishing opportunities for launching into new markets domestically and across the globe.
- Evaluate new technologies and make recommendations to pursue in future products
Preferred Qualifications
- 10+ years of experience in Product Management with a focus on building world class digital consumer products.
- Customer-obsessed with a passion for transforming customer needs into an actionable product vision
- Strong user experience/design sensibility, with a record of shipping delightful products
- Excellent organizational skills, analytic capabilities, and attention to detail
- In tune with emerging technology and consumer trends, with a knack for seeing around corners
- Demonstrated ability to create an environment that fosters data-driven experimentation at high velocity
- Has a technically relevant Bachelor's degree or equivalent professional qualification
- Zero-to-one product management experience, launching a new consumer product
- Deep knowledge of the retail, and/or e-commerce ecosystem
- Experience with using customer research to learn customer needs and product value, with demonstrated ability to influence product roadmap
- A strong leader and excellent communicator who can drive consensus and articulate program recommendations and tradeoffs to senior executives
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Benefits
We want to help our employees stay safe and healthy! We offer comprehensive medical, dental, and vision insurance, optional FSAs and HSA plans, 401k, commuter benefits, supplemental employee, spouse and child life insurance to all eligible employees.
We also offer:
-Gopuff employee discount
-Career growth opportunities
-Internal rewards programs
-Annual performance appraisal and bonus
At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it-stuff happens. But that's where we come in, delivering all your wants and needs in just minutes.
And now, we're assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what you're hearing? Then join us on Team Blue.
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.