Join our mission

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Overview

We're looking for a creative problem solver with a passion for innovation and collaboration to join the Customer Success Platform Acceleration team as a Principal Product Manager. This role will own the strategic direction, executable roadmap, and measurable outcomes for accelerating Intuit's Customer Success Platform across Intuit products and experiences, with a focus on building scalability into the Platform. Intuit's Customer Success Platform plays a foundational role in anticipating customer issues and concerns, tailoring self-help experiences to optimize speed to answer, connecting to the best expert, and streamlining and augmenting the expert experience.

What you'll bring

• 7-10 years of Product Management experience
• Experience researching SaaS and AI/ML industry trends and applying to product strategy & roadmap
• Proven ability to partner effectively across functions with the ability to gain shared vision on challenging decisions and priority trade-offs.
• A proven track record of successfully implementing and scaling technologies a technology platform
• BA or BS degree required. MBA from a top program preferred or equivalent experience

How you will lead

• Define and implement a next-generation Customer Success Platform strategy, partnering with the Digital Expertise, Virtual Collaboration, Practice Management, and Practice Workforce Ops organizations
• Establish and manage the roadmap for Customer Success Platform capability adoption, leading trade-offs among priorities, strategic bets, and other considerations
• Serve as the single point of contact for scaling and externalization of Customer Success Platform capability adoption, establishing strong partnerships with key partners across Intuit
• Clearly articulate Customer Success vision, strategies, priorities, and desired outcomes with key partners across Intuit
• Leverage usability studies, business and product usage data, external industry trends, and metrics to generate insights and streamline adoption processes.