Principal Product Manager, Carrier Matching
Convoy is transforming the $800 billion trucking industry, where even 10 years ago, most truck drivers did not have smartphones and paper driver logs were common. In 2015, Convoy launched the digital freight movement with an open and fully connected marketplace for brands and manufacturers to work directly with freight carriers who move truckload shipments throughout the country. This ‘Digital Freight Network’ is powered by machine learning and automation, and supported by a broad, ever-growing set of features that benefit both sides of the marketplace.
We’ve been honored to work with some great companies, such as Unilever, The Home Depot, and Procter & Gamble. We’ve also been backed by world-class investors, including Google, YCombinator, Fidelity, Greylock, Generation IM, Lone Pine, T. Rowe Price, Baillie Gifford and the founders and CEOs of Amazon, Salesforce, eBay, LinkedIn, Expedia, Dropbox, Starbucks, and others. We are proud to have been named a CNBC Disruptor 50 Winner (3x), a Fast Company World Changing Idea, a LinkedIn Top Startup, a Forbes' Best Startup Employer, one of Fortune Magazine's 'Impact 20' list, a best place to work in Washington State, a BloombergNEF Pioneer winner, and more.
This is your opportunity to collaborate with an incredible group of people and help transform the freight industry. Join Convoy and help us transport the world with endless capacity and zero waste.
About the team:
The Carrier Matching team is responsible for matching truckers (as known as carriers) with loads to haul in our freight marketplace, balancing competing priorities on cost, quality, and waste reduction. This team owns all of the products and algorithms used to make matching decisions, including the design and implementation of auction mechanisms, carrier-facing load pricing, total matching cost estimation and forecasting, and relevance and targeting models. This role is a mix of highly technical, science-driven products, behavioral economics, and customer-facing features and experiences. It is also core to Convoy’s business – matching shippers to carriers who can transport their freight. Our goal is to find the right carrier for the right load, exceeding shipper expectations while creating an industry-leading carrier experience.
About you:
We are looking for a product leader to drive the strategy and roadmap for Carrier Matching. This role involves diving deep into the pain points on both sides of our business: looking for opportunities to add flexibility into our marketplace to support the varying needs of our shippers, as well as understanding and addressing the key pain points carriers have with our marketplace. You will define the vision and strategy on how we solve those problems efficiently and at scale, and work closely with our data science, engineering, design, and brokerage teams to implement the solutions to delight our customers.
You will:
- Strategy: Identify key strategic questions, develop program roadmaps, and drive alignment and resolution with stakeholders.
- Metrics & Experimentation: Design experiments and define metrics and goals to measure program success.
- Roadmap & Features: Own the product roadmap for a core part of Convoy. Ownership and accountability for a large area.
- Cross functional partnership: Work closely with our product, account managers, data science, engineering, and other teams to execute and accelerate on long term innovation for our customers.
We’re looking for someone who has:
- 7+ years of experience owning a product roadmap, with at least 3 years of experience in customer-facing products.
- Works backward from customers and understands their needs.
- Ability to think and act both strategically and tactically in unstructured problem spaces.
- Experience defining metrics and running experiments and testing. You love working with numbers and can draw insights and actions from them. Strong SQL, Excel and/or similar data analysis experience.
- Proven ability to break down and solve complex problems in a high-energy, fast-paced environment.
- You have excellent written and oral communication skills. You can synthesize data into recommendations for business strategy & tactics to a range of audiences including executive leadership.
- You can assess costs, benefits, and risks to your programs. You can identify and respond to risks and high-priority issues rapidly and effectively.
Benefits:
Employees' wellbeing is top of mind for the Convoy team. Outside of offering excellent medical, dental, and vision benefits, we also offer the following:
- On demand mental and emotional health benefits through Lyra
- On demand primary care through 98.6
- Generous paid time off
- Paid parental leave program
- Fertility benefit solutions via Progyny
- Child-care and adult/elder-care options through Bright Horizons
- Opportunity to join and contribute to one of our Employee Resource Groups
- Ability to make a real world impact!
Convoy is an equal-opportunity employer and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!