Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Job Title: Outbound Product Manager – ITSM Integration GTM
Location: Santa Clara, CA, USA, Remote Bay Area, CA, USA, or San Diego, CA, USA
Description

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

The Outbound Product Manager function is part of the Product Organization. This particular role will be responsible for strengthening technology partnership by defining, leading and executing on product GTM plan. S/he will be collaborating with cross-functional GTM teams to create and enhance joint solutions, develop collateral and enable GTM team to sell, implement and support the joint solution. This role is extraordinarily collaborative, working not only with peers in inbound and outbound product managers, but also cross-functionally with Sales, Marketing, Customer Outcomes, Solution Consultants, Support and Alliance & Channels.

What you get to do in this role:

• Partner Focused: Understand Partners’ business objectives, GTM approach to build and execute on partnership strategy.
• Execution Focused: Display maturity, command trust and inspire confidence in a dynamic and matrixed environment.
• Be the internal voice of stakeholders: Build relationships with stakeholders and support them through adopter programs, understand their pain-points and issues in the field with the product. Create demos and present at conferences and to cross-functional teams. Champion product capabilities to the rest of the cross-functional orgs such as Sales and Marketing, SC, Customer Outcomes, etc. to influence strategic direction of the business.
• Develop Product Strategy: Evaluate competitive and market data to develop a point of view on the product. Work closely with Competitive team to ensure comprehensive understanding of the product’s market position.
• Drive Go-to-Market Activities: Work cross-functionally with the entire Go-to-Market working teams to define and execute on release delivery plans. Develop core positioning and messaging for the product along with appropriate demos.

Key Responsibilities:

• Work closely with the Go-to-Market stakeholders to address enablement across Sales and Solution Consulting.
• Deliver core content on integration capabilities.
• Work closely with other business unit teams to review cross product capabilities and deliver videos, podcast, collaterals to enable stakeholders.
• Review and establish accurate reviews and sign offs with each stakeholder and deliver content through the Go-to-Market framework and process.
• Create and drive automation on created Core content, review with stakeholders using multiple tools such as SharePoint, BuildTools, Office365, etc.
• Work closely with Inbound PM to create and publish the roadmap for integration across ITSM and other BUs.
• Engage with Sales and Marketing to understand problems which customers and prospects most often look to ServiceNow to solve.
• Collaborate with other product teams to develop demos that showcase non-product specific outcomes.
• Collaborate with other product teams to develop demos, scripts and narratives that work across multiple BUs.

Qualifications

Requirements:

• 5+ years of experience in a B2B client facing role (Product Management, Program Management, Professional Services, Account Management).
• Be comfortable and thrive presenting to large audiences as well as be able to go-deep 1:1 with customers.
• Think strategically, learn fast and communicate with impact.
• Have demonstrated past experience defining paths to market for new products, applications or features as well as the successful execution of that go to market strategy.
• Have experience creating engaging and educating content. Types of content could include, but is not limited to, presentations, datasheets, whitepapers, infographics, and videos.
• Proven ability to influence cross-functional teams without formal authority.
• Have demonstrated the ability to solve complex problems.
• Be willing to travel up to 20% of the year.

Travel: 10 to 20% annually

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, or [email protected] for assistance.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, or [email protected] for assistance.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.