Today, CommerceHub is the #1 ecommerce network used by the world’s leading retailers and brands to extend their retail and ecommerce businesses. 

Consumer expectations have shifted. In the now economy, they expect that our customers have what they want, in stock, ready for delivery, and with an experience that delights them at every step of the buying journey. 

We believe we have a unique opportunity to help retailers, brands and suppliers connect to customers and meet the challenges of the now economy. Think that sounds interesting? It is!  

Our remote-first team is growing, and we’re looking to add great people like you, who are ready to use their expertise to transform the world of ecommerce. 

Job Summary

Client Support

• Handle inbound email, telephone and live chat inquiries related to our multiple platforms to include both website and integrated methods, and data files transmitted between CommerceHub and its partners
• Sending outbound communications to clients regarding file or communication failures between the client and CommerceHub
• Accurately record customers’ issue(s) and actions taken (internal & external) in ticketing software and work towards a resolution
• Assist in the development and delivery of daily reporting of DemandStream LOB offering for companywide consumption
• Accurately estimate task durations

New Client On-boarding

• Assist in the development of Client Launch Plan
• Participate in technical evaluation, implementation options for new clients
• Execute on Client launch plan efficiently and effectively and project manage the execution
• Communicate effectively with project managers, clients, and other internal/External stake holders
• Define, develop, and document processes relating to Technical Support and Onboarding

Key Success Indicators

• Efficiently follow the Setup to Perform process for clients on Marketplace and Referral Marketing Channels
• Identify potential risk of client launches
• Understanding of channel and category data quality requirements

Job Requirements

Qualifications

• Familiarity with CommerceHub Marketplace (DemandStream) and Dropship (OrderStream) platforms required.
• 2-3 years of Online Digital Marketing or Amazon Marketplace Experience is a plus
• Superior oral and written communication skills
• Results-driven, process-oriented, self-starter that can successfully work on multiple projects simultaneously
• Proven ability to successfully prioritize competing requests and advocate for continuously increasing quality

Technical Skills - Prospective candidates should highlight the following aspects of their technical experience: 

• Must have advanced Microsoft Excel skills.
• Experience working in the following file formats
• XML, JSON, EDI, Delimited Flat file
• Familiarity with DemandStream Feed Finder
• Strong knowledge of CommerceHub Data Flow Architecture

What it’s like to work at CommerceHub 

We have big plans for growth and transformation and we’re doing it with a remote-first team across the world.  

Remote first gives us more flexibility to help each other do our best work. It means that work-life balance is more than a cliché. We’ve built balance into our culture and it’s at the core of everything we do—how we collaborate and make change happen.  

Connected by our drive to transform ecommerce, our culture is driven by our employees. We trust each other, work hard and respect both personal and professional boundaries, knowing that we’re at our best when we’re intentional about how and where we work. We believe autonomy leads to great work and an even bigger impact.  
 

Benefits 

• Medical, dental and vision benefits: Affordable health care plans with premiums that will not exceed 5% of your salary and company HSA contributions, starting on Day 1 
• A 6% 401(k) match 
• Competitive time off package with 20 days of Paid Time Off, 9 paid company holidays, 2 paid floating holidays, 7 paid sick days, and a paid volunteer day 
• 4 weeks paid Parental (Bonding) Leave 
• Remote work stipend for internet, cell phone, office furniture and supplies  
• Culture and team-building activities 
• Employee Assistance Program 
• Tuition assistance 
• Career development opportunities 
• Charitable contribution match per team member 

CommerceHub is an Equal Employment Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.