Manager Products & Services at Duke Energy Corporation (Charlotte, NC)

| Charlotte, NC
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More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

The Manager Products & Services directly oversees the management of complex P&L/Revenue driven products, programs and services across large regions of the regulated and/or non-regulated service areas. Normal responsibilities includes directly overseeing the development of a portfolio approach to drive customer satisfaction and profitability while reducing overall costs. This position provides leadership, management, supervision and guidance to a team of employees that typically has < 12 employees along with contingent employees located geographically across the company's service areas. This position is accountable for a budget of < $15M .

Responsibilities

Portfolio Leadership
  • Lead group that manages a profitable product & service portfolio for business customers in collaboration with key internal stakeholders and external stakeholders (i.e., customers, regulators and vendors) to create alliances and execute successful customer initiatives.
  • Standardize portfolio of products, programs and services across all jurisdictions where business justification exists
  • Manage the balance of regulatory and non-utility product opportunities in each jurisdiction
  • Accountable for meeting P&L, financial growth, customer satisfaction and regulatory objectives for product, program & service portfolio
  • Develop, communicate and execute long-term/ annual product plans, market and segment plans to deliver financial results in total and for each state market. Deliver plans within capital and O&M budget. Lead internal teams to achieve annual goals.
  • Develop team members by utilizing personal development planning tools and position team and individuals for growth opportunities and special assignments
  • Represents company as Duke Energy executive in addressing elevated customer forums, industry organizations, trade associations, customer complaint resolution, disputes, and other customer requests, often at the executive level within customer organizations
  • Continually reviews work processes within the portfolio and takes action for improvement
  • Lead the develop of capital and O&M budgets for product, programs and services

Portfolio Management
  • Lead the develop products, programs and service enhancements to improve market effectiveness and work with Product Development on new program initiatives. Provide direction to development of new products and services for customers. Direction may include coordination with Smart Grid or other organizations. Includes giving direction to others to ensure that customer needs are satisfied and products meet financial goals.
  • Oversee the identification and facilitation of needed improvements, development and implementation of promotional strategies and expand offers in all targeted markets.
  • Identify new product opportunities and exit strategies for non-performing/underperforming products.
  • Product Mix Set objectives, and execute or adjust strategies and plans for product development, and optimal product mix and promotion.
  • Oversee the development and implementation of market related campaigns for the products, programs and services when approved. Measure, track and report on performance.
  • Investigate and pilot new technologies, delivery channels and product extensions
  • Lead Management Capture and ensure follow-up on leads generated by campaign initiatives, events, communications, Account Plans and Facility Assessments.
  • Convenient Customer Channels Develop and execute initiatives to improve the effectiveness of our customer channels including the call center, online services and direct to customer approaches to offer customers lower cost, more convenient service channels. Measure and demonstrate results.
  • Focus Analyze and understand market research results. Set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and deployment of resources.
  • Campaigns Provide timely and relevant Price / Value / Efficiency campaigns and communications. Develop campaign plans, set objectives, measure and analyze performance, and demonstrate influence on customer satisfaction.

Direct development of performance goals and tracking systems to monitor portfolio analytics, customer satisfaction and earnings growth goals.
  • Customer Satisfaction Develop, communicate, execute and adjust market plans to achieve at least top quartile satisfaction targets.

Represent Duke and program promotion externally in public forums, workshops, state regulatory collaboratives, industry forums, etc.
  • Program Awareness Evaluate opportunities and execute public relations and promotional initiatives to increase Duke Energy brand awareness and customer advocacy
  • Serves as Duke Energy executive on industry local, regional and national boards and forums
  • Form strategic partnerships with industry groups, community leaders and product vendors to support development and demonstration of products and services.
  • Maintain awareness of legislative and regulatory activities.

Integrate with Strategy, Regulatory, Communications and other internal company groups to ensure products and services align with and enhance corporate strategy
  • Stay current with corporate strategies and investments
  • Maintain in-depth knowledge of operating company strategies and business plans, along with regulatory requirements of each state.
  • Use new technical platforms for product and service offerings where feasible
  • Maintain awareness of legislative and regulatory activities.


Basic/Required Qualifications
  • Bachelors degree in Engineering, Marketing, or Business Administration
  • Minimum 5 years related work experience
  • In lieu of Bachelors degree(s) AND 5 year(s) related work experience listed above, High School/GED AND 12 year(s) related work experience
  • Certified Energy Manager and/or Professional Engineer and/or Project Management Professional and/or Product/Program Management Professional and/or Other Position-Relevant Certification or 7 Years Job-Related Experience

Desired Qualifications
  • Masters degree in Engineering, Marketing, or Business Administration
  • In addition to desired degree, 9 years related work experience
  • Working knowledge of P&L financials
  • Demonstrated innovation and creative abilities
  • Ability to conceptualize new or abstract market approaches, determine how to test, and take steps to deliver new strategy. Big-picture thinking required
  • Demonstrated experience in leading teams to achieve desired results
  • Proficient in Microsoft Office software tools. Move to "Preferred"
  • Proven project management skills


Additional Preferred Qualifications
  • Demonstrated knowledge of technology product offerings and solutions relative to business markets:
  • Demonstrated ability to build and manage day to day relationships with 3rd party vendors.
  • Demonstrated analytical, problem solving and financial evaluation skills
  • Excellent interpersonal skills including written, verbal and presentation skills
  • Excellent leadership and managerial skills demonstrated
  • Ability to represent the company as spokesperson and company executive in public forums
  • Demonstrated ability in product development, product management or market management
  • Proven negotiation ability, influence and conflict resolution skills of others without direct control
  • Broad utility company knowledge and operational experience - ten or more years - in the following disciplines: customer account management, utility operations, customer service, marketing, governmental relations and/or economic development
  • Track record in implementing energy efficiency strategies and improvements that achieve significant results
  • Facility management, product management, program management, energy management, project management or process management experience.
  • Ability to represent the company and develop relationships with influential / hostile audience on contentious issues: on key community, regional or national boards/committees; in community events or with Subject Matter Experts (SMEs) for use with media, public meeting, etc.
  • Demonstrated experience in change management, process integration and implementation and supervisory or management experience

Working Conditions
  • Hybrid Mobility Classification - Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility.


Travel Requirements
5-15%

Relocation Assistance Provided (as applicable)
Yes

Represented/Union Position
No

Visa Sponsored Position
No

Posting Expiration Date
Friday, May 13, 2022
All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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More Information on Duke Energy Corporation
Duke Energy Corporation operates in the Energy industry. The company is located in Charlotte, NC, Charlotte, NC, Cincinnati, OH and Orlando, FL. Duke Energy Corporation was founded in 2022. It has 23000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 17 open jobs at Duke Energy Corporation, click here.
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