Join our mission

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Overview

The Customer Success (CS) Data and Product Analytics team has an exciting opportunity to improve customer experiences using analytics. We are seeking an exceptional Sr. Manager of Analytics to lead a high-performing team of Business Data Analysts across Customer Success. We are looking for a data-driven individual with excellent data and analytical skills and a passion for delivering data-driven insights.

This is an exciting time to join Customer Success at Intuit as we are building a service platform to help our customers beyond core product use. This is your opportunity to join this exciting and transformational journey.

What you'll bring

• Proven leader in data space with 7+ years of experience working in product or related analytics fields
• Strong people management skills leading teams for at least 5 years and growing data talent
• Experienced in experimentation design and execution
• Ability to manage multiple projects simultaneously to meet objectives and key deadlines, balancing short & long term strategic implications to meet and/or exceed business objectives as well as manage a team of at least 3 people
• Outstanding communication skills across a diverse audience of business stakeholders in both technical and non-technical forums.
• Proficient in SQL, data visualization software such as Qlik, Tableau, PowerBI etc., and Excel
• Ability to tell stories with data, educate effectively, and instill confidence, motivating stakeholders to act on recommendations
• Demonstrates highly effective cross functional leadership and experience working in a large matrixed organization, aligning cross functional stakeholders, gathering business requirements, and launching product features

• Ability to collaborate across organizational boundaries to solve complex problems and apply data-driven decision making principles
• Proficient organizational skills, time management, portfolio prioritization experience, and accountability required

• Technical undergraduate degree required (Engineering, Computer Science, Statistics, Analytics etc.) or equivalent experience
• Some travel required (~10%)

How you will lead

• Partner with development teams, Customer Success team members, and the broader analytics teams to enable decision support and key customer insights in the product and customer success spaces
• Collaborate with stakeholders and analysts to ensure analytical solutions are scalable, repeatable, effective, and meet expectations of various stakeholders

• Provide guidance and thought partnership to business leaders and stakeholders on how best to harness available data in support of critical business needs and goals
• Manage the full cycle of iterative big exploration, including hypothesis formulation, data generation and cleansing, testing, insight generation/visualization, and action planning
• Leverage product analytics experience and independent interpretation in collaborating with peers, data engineers, and product managers to develop data-backed insights from complex data sources and make strategic business decisions for unique business problems
• Provide business stakeholders with entrepreneurial guidance essential for appropriately interpreting and building on findings, and fully incorporating the insights revealed through the research
• Guide, Coach, and Mentor teams responsible for data and analytics projects through cross-functional partnerships, resource allocation and prioritization