Overview

The Lead Technical Product Owner within the Digital Transformation and Technology department is a member of the Agile team who is accountable and responsible for the 3rd Party Delivery experience and integrations. This team is dedicated to integrating with national delivery partners as well as delivery "ghost" kitchens to support Chick-fil-A's rapid growth of on demand delivery over the last 2 years. The role partners with both 3rd Party technology providers as well as Chick-fil-A business stakeholders such as the Marketing Customer Digital Experience and Business Incubation teams, Staff Technology Solutions, Tax, Accounting and Service & Hospitality to accomplish these objectives.

You will collaborate with stakeholders to understand the current delivery pain points encountered by Operators, Team Members, and 3rd Party drivers, then iterate on delivery solutions to meet their needs. You will translate requests from the business into technical specifications for the engineering team, to develop a strong vision and actionable product roadmap. The position works with the development team to evaluate potential product features, against time and complexity, to prioritize solutions for development in alignment with the value provided to end users and Customers.

Responsibilities

• Serves as the final authority representing the customer's interests in sprint backlog prioritization and requirements discussions, setting all priorities for the team in alignment with the business stakeholder roadmap(s).
• Works to maximize the business value delivered by the team in each development sprint.
• Ensures that the product delivers and maintains a high degree of uptime, security, and quality.
• Ensures that user stories, themes, and epics are written, refined, and clearly define a universal definition of done.
• Facilitates and oversees the immediate needs of the development team as they arise by being fully available to the team.
• Facilitates estimation sessions, backlog grooming efforts, and sprint reviews.
• Coordinates user acceptance testing and all necessary external validation efforts.
• Accepts stories after they are deemed complete by the development team.
• Represents the team and their efforts to others within the organization.
• Ensures cross-team and release requirements and dependencies are shared appropriately.
• Develops and maintains strong and productive relationships with all DTT and business stakeholders.
• Attends all team retrospectives and assists with driving continuous improvement across the team.
• Manages all budget requirements of the Agile team.

Minimum Qualifications

• Knowledge and/or experience with other Agile development approaches and techniques
• Demonstration of leadership and strong collaboration at all levels
• Experience in driving teams and management to decisions
• Experience with technical systems, data structures and languages
• Ability to effectively manage vendors
• Certified Scrum Product Owner (CSPO)

Preferred Qualifications

• Experience with UX/UI design
• Advanced Certified Scrum Product Owner (A-CSPO)
• Certified Scrum Professional - Product Owner

Minimum Years of Experience

5

Travel Requirements

10%

Required Level of Education

Bachelor's Degree