Lead Technical Product Owner / Systems Analyst at Chick-fil-A, Inc. (Atlanta, GA)

| Atlanta, GA
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In this position you will serve as a trusted partner between Restaurant Accounting (RA) and DTT, working with an Agile team of staff and external vendors to provide technical solutions that meet our user needs. You will be responsible for the custom FCR product, providing Restaurant Accountants a system to complete their work and delivering relevant restaurant financial data to Operators and Staff. This role requires a high level of autonomy and influence, as you partner with the RA department to maintain a healthy and stable FCR application and scale to meet the needs of the business.


  • Leads prioritized projects with little oversight
  • Provides production support for the FCR product
  • Understands data integration technologies and how RA data is being used in other areas of the business and DTT
  • Serves as the final authority representing RA's interests in sprint backlog prioritization and requirements discussions, setting all priorities for the team in alignment with the business stakeholder roadmap(s)
  • Works to maximize the business value delivered by the team in each development sprint
  • Ensures that the FCR product delivers and maintains a high degree of uptime, security, and quality
  • Leverages technical understanding and business acumen to translate business requirements into functional and technical specifications for the development team
  • Ensures that user stores, themes, and epics are written, refined, and clearly define a universal definition of done
  • Facilitates and oversees the immediate needs of the development team as they arise by being fully available to the team
  • Facilitates estimation sessions, backlog grooming efforts, and sprint reviews
  • Coordinates user acceptance testing and all necessary external validation efforts
  • Accepts stories after they are deemed complete by the development team
  • Represents the team and their efforts to others within the organization
  • Ensures cross-team and release requirements and dependencies are shared appropriately
  • Develops and maintains strong and productive relationships with all DTT and business stakeholders
  • Attends all team retrospectives and assists with driving continuous improvement across the team
  • Manages all budget requirements of the Agile team
  • Shows awareness of some business opportunities to streamline processes with automated solutions

Minimum Qualifications

  • Full understanding of separation of duties between Product Owner, Scrum Master, and Team roles in Scrum
  • Excellent organizational skills and attention to detail
  • Strong verbal and written communication skills
  • Excellent personal and relational intelligence
  • Demonstration of leadership and strong collaboration at all levels
  • Ability to quickly learn and comprehend technical systems
  • Proficient writing SQL queries
  • Experience with financial systems
  • Self-starter who completes responsibilities with minimal supervision
  • Team player who is committed to both the team and the product
  • Strong decision-making skills with the ability to collaborate and make decisions in the gray
  • Sharp analytical and problem-solving skills
  • Creative thinker with a vision
  • Ability to effectively manage vendors
  • Pursues continual improvement and exhibits personal drive for excellence
  • Servant spirit with strong sense of stewardship
  • Certified SCRUM Product Owner

Preferred Qualifications

Advanced Certified SCRUM Product Owner

Minimum Years of Experience


Required Level of Education

Bachelor's Degree


Related or technical field of study
More Information on Chick-fil-A, Inc.
Chick-fil-A, Inc. operates in the Food industry. The company is located in Atlanta, GA. Chick-fil-A, Inc. was founded in 1947. It has 36153 total employees. It offers perks and benefits such as Dental Benefits, Health Insurance Benefits, 401(K), Performance Bonus, Child Care Benefits and Flexible Work Schedule. To see all 108 open jobs at Chick-fil-A, Inc., click here.
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