Lead Product Manager, Patient Experience at Season (Remote)

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About Season
Season is a remote first, hybrid startup (with hubs in Austin, NYC and SF) setting out to rethink nutrition-based healthcare. Our platform allows doctors, registered dietitians and other healthcare experts to prescribe Food as Medicine. This prescription, in the form of a consumer app, allows patients to conveniently choose, procure and enjoy the foods that are right for their clinical nutritional needs and which fit their lifestyle, household preferences and tastes - and finally realize the promised benefits of Food as Medicine.
Season is a series-A stage business backed by Andreessen-Horowitz, LRV Health, 8VC, Bain Capital, Healthy.VC and Grand Central Tech among others. Season recruits, employs, compensates, and promotes regardless of race, religion, color, national origin, gender identity, disability, age, veteran status and other protected status as required by applicable law and as a matter of our company ethics.
About The Role
This role owns the end-to-end patient experience for Season and reports to the Chief Product Officer. As the lead product manager, you will be responsible for translating patient needs into a product vision, roadmap, and ultimately a live product that is delightful to use and drives positive clinical outcomes. You will own huge scope, help drive high velocity execution, and contribute to refining our vision for the product. You will be responsible for making sure everything we build meets our vision and high standards.
In this role, you will immerse yourself in product operations and act as the ultimate user advocate while taking into account engineering and design resources. Day-to-day, you'll work closely with design and engineering to create and document clear specifications. You'll interact with all business units throughout the course of a project as you seek to build and translate the strategy into tangible releases. You'll break initiatives down into engineering-ready tasks by completely defining what's needed, how success will be measured, how each task maps back to the overall initiative/problem, and the relative priority of each task. You'll answer hard product questions such as: How do you measure the success of a seemingly minute feature update? How do you deliver detailed, research-based feature requests that will delight stakeholders without over-engineering? With seemingly endless options for any given initiative, how do you scope a solution that will have the quickest and biggest impact?
What success looks like at 30 days
  • You have a deep understanding of the landscape that Season is operating in
  • You have a process for understanding what patients need and want, and how to deliver it to them

What success looks like at 90 days
  • You have demonstrated improvement in core patient engagement and success metrics
  • You have a plan for building product for new patient populations

  • Develop deep understanding of the users, data, business, and industry
  • Define, manage, and prioritize the immediate backlog
  • Help define the product roadmap
  • Define clear tasks for engineering
  • Manage sprint definition and delivery
  • Create and evangelize product operations processes and frameworks
  • Set, articulate, and advocate for the immediate product backlog
  • Define and build consensus on meaningful metrics for success
  • Prioritize features and enhancements
  • Build and maintain product plans to create value for users and grow the business
  • Author use cases and user stories and build shared understanding
  • Discover opportunities worth pursuing through rapid experimentation via product discovery, A/B testing, and design thinking methods
  • Identify and map customer goals, values and needs more than "wants" or "table stakes"
  • Inform decisions with qualitative and quantitative data
  • Ensure good communication and transparency

  • 3-5 years of Product Management or equivalent experience
  • You are an owner. You are a self-starter who takes pride in your work and puts your name on it. You hold yourself to the highest standard, and you have a proven ability to drive complex projects with minimal oversight.
  • You are analytical. You thrive on structure, data and research-based decision making. You know how to find data in the real world, manipulate it, and use it to drive prioritization, make a decision, and measure success. SQL knowledge a big plus.
  • You have a bias towards action. You roll up your sleeves. If something must be done, it isn't beneath you to roll up your sleeves and do it. When a situation is less than ideal, you figure it out and make it work.
  • You are a skilled product manager. You have experience with scrum methodology and working in an agile environment. You have a strong intuition for user experience and a demonstrated ability to collect user feedback and understand customer pain points. You have experience running A/B tests and comfort with analyzing data.
  • You are a skilled communicator. You have exceptional written and spoken communication skills. You are a gifted storyteller. You share your thinking transparently and value transparency from others.
  • Preferred:
    • Masters degree or higher in business (MBA), health care, or related field
    • Relevant experience in nutrition, health care, grocery, hospitality, or e-commerce
    • Familiarity with SQL
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • TailwindLibraries
    • AWS (Amazon Web Services)Frameworks
    • DropwizardFrameworks
    • Neo4jDatabases
    • PostgreSQLDatabases

What are Season Perks + Benefits

Friends outside of work
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Health Insurance Benefits
100% of benefits for you and your dependents are covered.
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Cross functional training encouraged

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