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The Walt Disney Company
Create the Tech Behind Our Magic
Orlando, FL
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Lead Digital Product Operations Manager at The Walt Disney Company (Orlando, FL)

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DPEP - Technology & Digital, a division of The Walt Disney Company, creates world-class immersive digital experiences for premier vacation brands including the Disneyland Resort, Walt Disney World, Shanghai Disney Resort, Hong Kong Disneyland, Disneyland Paris, Disney Cruise Line, Aulani and more. Digital has offices in Anaheim, Glendale, Hong Kong, Orlando, Paris, Seattle and Shanghai, where we develop websites and mobile applications.
The Lead Digital Product Operations Manager supports marketing, sales, operational and brand initiatives digitally. In this role, you will understand the primary needs of partners and the strategy associated with Digital's products; translate that direction into multiple document types, including requirement documents, user stories, strategic briefs and product specs; and work with partners and teams to deliver projects. Responsibilities may include marketing or digital experience initiatives for the Walt Disney World Resort or Disneyland Resort line of business, including consumer markets, trade, niche markets and niche memberships.
The Lead Digital Product Operations Manager reports to the Manager - Digital Product Operations.
Responsibilities:
You will have both an understanding of digital strategy and strategic marketing on owned and operated websites/apps. You will need to have strategic, collaboration and communication skills and the ability to be available outside of traditional business hours. The position may require up to 10% travel.
Relationship Management - The Lead Digital Product Operations Manager manages partner expectations, scope, budget discussions and project communications. You will build working relationships with internal Disney Parks and Resorts Digital Creative, Production, Product and Technology teams and often broker's solutions between them.
  • Provide partners with a point of contact and accountability for their digital needs
  • Identify and build partner relationships to enable exciting customer experiences
  • Can frequently shift focus across multiple projects or lines of business
  • Can take partner feedback and turn into actionable digital requirements for Product build
  • Be the digital SME for partners on capabilities of the functionality of the platform, providing relevant, feasible and strategic solutions to support goals
  • Manage the on-budget and on-strategy delivery of marketing and operations-related projects
  • Set and prioritizing urgencies for teams while communicating ongoing statuses and removing any product build blockers

Requirements Definition - The Lead Digital Product Operations Manager owns the requirements of the digital product from end to end, and translate marketing concepts into detailed product requirements and executable tactics. The Lead DPOM will oversee the product requirements to ensure that functionality, quality and content of the product are translated into a Digital environment per requirements.
  • Drive strategic direction for products and creative experiences that bring joy to our Guests, through compelling digital and physical interactions and take advantage of prevalent mobile technologies.
  • Lead the strategic vision for the space to help drive requirements and translate them into user stories, test/acceptance criteria and Go-to-Market plans
  • Identify areas for growth and analyze existing products to uncover opportunities to enhance and grow existing products with a focus on emerging technology platforms and partnerships
  • Help define the promotional product strategy and collaborate with teams to create new products and features that inform those strategies
  • Resolve blockers and issues that could impair team's ability to meet strategic launch dates
  • Experience with writing and refining user stories, test cases and acceptance criteria and owns their quality
  • Translate and use research data into a story that drives business opportunity, project goal, and prioritization
  • Make choices about product and project scope, priorities, MVP, and delivery dates.
  • Tasked with end to end testing of digital product to ensure prescribed requirements are met and the Guest experience is top quality
  • Help create test cases for new digital products to be tested against and work with Technology partners to integrate into testing schema
  • Escalate unresolved business, strategy, scope, and budget issues to the Manager and leadership
  • Work with leadership, team members and partners to create product plans and plan and prioritize product roadmap while managing expectations of stakeholders
  • Track and evaluate analytics post-launch
  • Lead the strategic vision for the space to help improve requirements and translate them into actionable user stories, test/acceptance criteria and Go-to-Market plan
  • Support leadership in large-scale initiatives, including creation of deliverables (assessments, internal presentations) with a view toward promoting informed decision-making and presentations that will be shared with senior-level audiences.

Basic Qualifications:
  • Minimum of 5 years of product operations, account management, project management and/or eCommerce experience
  • Experience with technical, user, and business issues in a digital organization
  • Experience with eCommerce strategies and Go-To-Marketing planning for desktop, mobile web, and app
  • Ability to work in a fast-paced environment handling multiple projects
  • Knowledgeable of multiple functional areas such as product management, UX/UI, customer support, sales, marketing or finance
  • Experience with A/B product testing
  • Work with teams in multiple locations, with varying/flexible work hours

Required Education:
Bachelor's Degree or equivalent
Flex Type: Hybrid
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What are The Walt Disney Company Perks + Benefits

The Walt Disney Company Benefits Overview

Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more. Together, these rewards make up a comprehensive package that help you live your best life, grow personally and professionally and take advantage of the special extras that only Disney can provide.

Eligibility for certain reward programs will vary based on your job status, work location and/or the terms of any applicable collective bargaining agreement.

Culture
Volunteer in local community
Partners with Nonprofits
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days

An Insider's view of The Walt Disney Company

How does the company support your career growth?

Over my 13 years with the company, I’ve had passionate leaders and colleagues with diverse backgrounds who have taught me and given me opportunities to expand into areas I never thought possible. You have the freedom to take career risks and apply your previous experience in ways you may not anticipate.

Chase

Product Management Director

What is your vision for the company?

Disney has always been at the heart of the evolution of the media industry, and technology is an essential part of that. The way that we tell and consume stories in the future is going to be completely different than it is today, and The Walt Disney Company is uniquely positioned to shape and create that future.

Jamie

SVP/Chief Technology Officer, The Walt Disney Studios

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