Head of Product (Remote)
Zepz is the group powering two leading global remittance brands: WorldRemit and Sendwave. Since 2010, we have been disrupting an industry previously dominated by offline legacy players with our relentless focus to reduce the cost of remittances and increase safety and convenience for our users. Every day, our people work to unlock the prosperity of cross-border communities through finance and technology - driven by our vision of a world that celebrates migrants’ impact on prosperity, at home and abroad.
Our brands helped cross-border communities send over $15bn from 50 countries to recipients in 130 countries in 2022. We operate over 5,000 money transfer corridors worldwide and employ over 1,600 people globally. Zepz is a remote-first employer, with team members located across six continents.
Our vision is to create a world that celebrates migrants’ impact on prosperity, at home and abroad. Our purpose is to unlock the prosperity of cross-border communities through finance and technology.
Zepz.io
Our Commitments:
- We act like owners - We are relentlessly delivering for our users and spending money thoughtfully.
- We embrace embarrassing honesty - We function best when we're open and honest with one another — especially about our challenges and doubts.
- We have a bias to action - We get to first outcomes quickly, iterate and learn.
- We strive to be better - We may make mistakes, but always learn from them.
- We are inclusive - to better reflect and serve our users.
Your key areas of focus :
- Lead and scale our 15-person product team
- Maintain a detailed 1-year product roadmap and a 3-year vision, paying particular attention to how we continue to differentiate with our core product and which additional problems we can solve for users
In your first few months you’ll:
- Spend lots of time pouring over data, shadowing growth and support team members, and finding other creative ways to get to know our users
- Mentor our product and design teams, hiring as necessary to build them out
- Gradually assume tie-breaking responsibility amongst the PMs to ensure correct prioritization - and reorganize the team’s structure and processes as necessary to make tiebreaking less necessary in the first place.
- Collaborate with other executives to ensure the product remains aligned with engineering, ops, growth marketing, support, compliance, finance, and other critical teams.
- In conjunction with our CEO, identify the next adjacency to pursue and the key points of differentiation to prioritize in the coming quarters.
What you bring to the table:
- Deep experience building a consumer mobile app in a competitive space. Others may look at your app and say, “Isn’t that a commodity?” but you know your users well enough to know which details matter and how you differentiate.
- Excellent story-telling skills. Authentic narratives are part of the product. Along with others on our leadership team, you’ll be the voice of users to several internal teams, and, in collaboration with our product marketing team, you’ll be the voice of our product to users.
- Strong team-building skills. You’re obsessed with hiring great team members and know how to get the best out of them.
- Analytics mindset. We obsess over user and transaction data, striving to measure everything and constantly monitor (and move!) the metrics that matter most. A fun day for you might be talking with users in the morning and writing SQL queries in the afternoon to answer questions that emerged from those conversations.
- User obsession. If you’re not excited to talk to users - to deeply understand their experience with our service and what other problems we can solve for them - you will not like this job.
Bonus points if you:
- Experience taking a single-use product and expanding to multiple services/use cases
- Experience building products in a regulated environment
- Are familiar with any of the diaspora communities we serve Are passionate about achieving Sendwave's mission and are excited at the prospect of lowering remittance costs for the communities we serve.
We have five core benefits for our talent in the US, UK, Philippines, Poland, and South Africa. If you're not in one of those regions, don’t worry - the Talent team can let you know what is available for you specifically:
Unlimited Annual Leave: Most Zepz team members are eligible for unlimited annual leave. Colleagues in customer-facing roles, receive a competitive holiday allowance and four recharge days a year. Feel free to make the most of your time off and maintain a healthy work-life balance!
Private Medical Cover: You can opt-in to a Private Medical Insurance scheme. This provides you with access to thorough medical coverage, so you can feel confident in your health and well-being.
Retirement: We offer pension schemes to help you plan for and secure your future.
Life Assurance: Life assurance is available to give you peace of mind and protect your loved ones in case of the unexpected..
Parental Leave: We offer competitive parental leave schemes to ensure you are spending as much quality time with your new bundle of joy as possible.
We are also remote-first as an organisation, offering flexibility for you to work where you need to be most productive. In many locations, we have workspaces, which you can use as you desire.
Most roles in the Philippines are predominately office-based, with this we offer free meals for those 100% on-site.
In addition to the above, you will discover that we have a range of secondary perks (such as the cycle-to-work scheme and employee discounts) depending on your location, to help you thrive at Zepz!
Why choose Zepz?
Our team of over 1600+ employees is fully distributed across the world. We are working from coffee shops, homes, and co-working spaces — making us one of the larger fully distributed growth-stage startups in the world but we also offer workspace in our talent cluster locations - spaces we can meet, collaborate and connect.
We are proud parents, community organizers, farmers, band members, yoga teachers, YouTube influencers, former Olympians, and serial entrepreneurs.
We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili, Wolof, Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish and Swedish.
At Zepz, embodying our commitments binds us together. We are collectively passionate about striving to achieve our vision and purpose - to continue to provide the best service to our users.
Ready to apply?
Applications will be reviewed on a rolling basis. If interested, please submit your resume along with a cover letter (optional), highlighting why your experience demonstrates you meet the requirements of the role. Please also indicate the countries in which you have work authorization. While Zepz supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.
At Zepz we record interviews using Metaview (https://metaview.ai). It helps us become better interviewers by recording and transcribing our interviews, and ensures we interview candidates in a fair & consistent manner. It is not required. Please let us know if you’d like to opt out of the use of Metaview - this will not affect the outcome of your interview.
Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Zepz is a place where everyone can thrive.
So however you identify and whatever background you bring with you, and if at all you might need any form of support to make the process as comfortable as possible, please let us know and give us a shot by applying. We want you to be excited to wake up to make an impact every day.